a customer would like to see which number was originally called before the call is forwarded to a hunt group. So when the call is answered, the person in charge can answer according to the originally dialed number.
Is it possible to send the originally called number to the hunt pilot and the answering phone? I cannot really find an option in the hunt pilot or line configuration. We use CUCM 8.6.
I attached a picture for clarifying my request. The last phone is able to identify the originally called number.
Thank you for your help!
Have a look at this thread where we were working on
a solution for this
"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting"
We found the actual parameter in
"Display Hunt Pilot Name oder DN for Hunt Group Calls when Alerting" --> Setting this to "false" will show the original called number in a call forward scenario