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Forwarding from Unity to CUCM with original number

Henrik Isacsson
Beginner
Beginner

Hi,

 

All our users have their DNs forwarded to the main number if unanswered.

The main number is forwarded to Unity to make a check if the office is open and then sent back to a shared line.

If I replace the main number with the shared line, I can see which number has been forwarded and which number it is calling. But if I send the call through Unity I can only see which number that is calling.

This is problematic for the users.

Does anyone know of a way to retain the forwarding information through unity?

 

Thanks in advance.

 

/H

1 Reply 1

HI, 

 

There is a service parameter in CUCM

 

Display Original Calling Number on Transfer from Cisco Unity

 

This parameter determines whether Cisco CallManager displays the original calling party number for calls that are transferred from the Cisco Unity voice messaging system

 

Regards, 

Manpreet 

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