12-15-2014 11:01 AM - edited 03-17-2019 01:19 AM
We have a hunt group for our help desk, hunt pilot 3100. We will be closed for our Christmas party so we need to forward all calls to 3100 to a cell phone. Is there a way to do this, without changing 3100 to a translation pattern? The cluster is CUCM 10.
Thanks in advance.
Solved! Go to Solution.
12-15-2014 12:21 PM
Hi,
you can configure forward calls in the no answer to external number.
HTH
Anas
don't forget to rate helpful posts
12-15-2014 12:21 PM
Hi,
you can configure forward calls in the no answer to external number.
HTH
Anas
don't forget to rate helpful posts
12-15-2014 12:32 PM
I've tried that by entering 91(outside number) in the "Destination" field for "Forward Unanswered Calls to" and I get "your call cannot be completed as dialed".
12-15-2014 01:07 PM
My mistake, that worked Anas...bad CSS...thank you!
12-16-2014 02:56 AM
Great,
thanks for the rating. if it is solved kindly mark the answer as correct.
it is more helpful for the community
regards
Anas
12-15-2014 02:22 PM
What you will have to do is configure a dummy DN Lets say 5555, and forward that to your cell. Then set your Hunt Pilots "Forward unanswered calls" to 5555.
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