02-10-2018 05:52 AM - edited 03-17-2019 12:10 PM
Hi All
we today recieved 100's of Ghost Calls and most of them were from different numbers and the same thing happened on three different clusters almost on the same time ?
So could you please tell me what could be the issues and how to troubleshoot all this ?
I didnt find anything related to the same anywhere ?
02-10-2018 12:39 PM
You'd need to review traces and debugs from the GW to try to find information about that.
02-12-2018 12:47 AM
Thanks for the reply Jamie !!!!
I fetched the logs from the ACME Server and found nothing but the DIDs where the calls were coming from.
What else do I need to check and how ? I will appreciate your guidance.
02-13-2018 11:45 PM
You need look into the logs when the event is happening. That will tell you who initiates the SIP calls.
02-14-2018 04:34 AM
if you know what the calling number is of these ghost calls, you can decide to block them is its re-occuring. but in my opinion that is like ground hog day,
02-16-2018 04:37 AM
I will block them if the number of the ghost calls is limited, but what if we are getting many ghost calls (approximate 100 or even more than that).
What could be done for that ?
02-16-2018 04:38 AM
02-16-2018 04:53 AM
No, that is the only concern. If the calls had the same pattern we would have blocked them easily, but most of the calls have different pattern.
02-16-2018 05:19 AM
02-17-2018 03:59 PM
HI Nipun
Thanks for your reply.
Yes, you were right when you said we can also look at the patterns of the IP ranges, but I believe it will work if the scenario happens in one cluster. But what if we have the issue concurrently in more than one cluster and in different sites.
I never had encountered this type of situation before, but it happened. and that is what making me curious.
02-19-2018 02:48 PM
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