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Hacked/cloned IP phone numbers

I got a ticket that a cell phone users external to our company received a call from one of our office phones. I check the call logs and I can see the external cell phone call into our office phone at the time the customer indicated but I see no evidence that there was a call made from our office phone to that external cell phone. Is there anything else I can do to see if someone has one of our phone numbers and using it as a "relay", cloned it or something? Not sure what to call it.

3 Replies 3

Leo Laohoo
Hall of Fame
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It is called "number spoofing". Very common thing happening at the moment.

@Leo Laohoo 

So is there any threat to our phone system or anything I need to do?

Unless you're provider is going to implement STIR/SHAKEN, there is nothing stopping a robo-caller using your CLID.