Hardware configuration error [Solved]

[maxime.antoine]

Hi everyone,

I have tried to update my cucm 7.1.3 to 8.6.2a on a vmware server but without any success.. The upgrade failed after the hardware test. Is-it possible to desactivate this test ?

I have done the COP 1.1 upgrade before trying to upgrade to 8.6.2a

My config is :

2 processors x 5.859 Ghz (Intel Xeon CPU 3GHz)

4Gb Ram

170Gb Memory

Red Hat enterprise 5 (32-bit)

Here is the screen :

Regards,

Maxime.

[ronpatel]

Hi,

What is the procedure you are adopting for the upgrade and how is CUCM 7.1.3 is installed.

Regards

Ronak Patel

[maxime.antoine]

Hi,

CUCM is installed on a VmWare Server who's installed on a Win Server 2003 EE.

For the upgrade, first of all I go on Cisco Unified OS Administration > Software Upgrade > Install/Upgrade.

Install ciscocm.refresh_upgrade_v1.0.cop and v1.1.cop (both are Active in Show > Software).

After this, same process with UCSInstall_UCOS_8.6.2.20000-2.sgn.iso (restricted).

All this files are on a SFTP (FreeFTPd).

I can give you the log of the COP1.1 and 8.6.2a but for the last one, i have only the log before the reboot and install the dataBase. But nothing to say excpet the blue screen you can see up.

Regards,

Maxime.

[Aaron Harrison]

Hi Maxine

Using RTMT you can collect the 'install and upgrade' logs from the 'inactive' partition (select this on the last screen of the 'collect logs' wizard).

A common error with the refresh upgrades is that they fail if the NTP server used by the callmanager being upgraded is not available/accessible at the time of the upgrade. Run 'utils ntp status' at the CLI to see the current status before the upgrade.

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

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[maxime.antoine]

Hi Aaron,

my ntp is running and accessible (can ping from CLI).

Patrick made me remark that there is a glitch with de demo license.. I'll make a bootable version of 8.6.2a and install it.

I'll update you as soon as the install finished.

Regards,

Maxime

[maxime.antoine]

Hi guys,

finally my installation succeed. I thank's you all for your time.

For succeed I installed CUCM8.6.2a from scratch by making the iso bootable.

Regards,

Maxime.