08-11-2018 03:26 AM - edited 08-11-2018 03:50 AM
Hi Community,
We would like our Jabber users to display the main number of the company whenever they call out using their Jabber. For example on the image below I want all users to show 1111111111 on the screen of the receiver whenever they call. However, it keeps on displaying the their number which is for example 2222222222.
The only thing we did is change the External Phone number Mask under Directory Number Configuration of their Jabber Profile.
Do we have to update LDAP with the main number 1111111111 under each user's profile?
Is there any other way to solve this issue?
Please give your thoughts.
Thank you.
08-11-2018 04:14 AM
Hi Mary,
On your outgoing route pattern, you can select “use calling party’s external phone number mask” option or fill the field on calling party transformation section.
HTH
Regards
Carlo
08-11-2018 04:35 AM
@Carlo Poggiarelli, Hi can I do these on like 10 users? or it will change all users under that route?
do you have some files that I can use to change this?
08-11-2018 05:00 AM
Hi Mary,
You can work with partition and CSS .
You can create a dedicated route pattern for Jabber users and assign it to a dedicated partition and add it to a dedicated CSS.
Assign that CSS to all Jabber users DNs and you are done
HTH
Regards
Carlo
08-11-2018 05:04 AM
@Carlo Poggiarelli I have found it under the Translation Pattern Configuration. Do I need to fill in with the full number? +49 or I can start with just the 21 XXXXX XXXX.
08-11-2018 05:21 AM
Hi Mary,
yes you should fill it to match the exact calling number accepted by your TSP.
I suggest you to apply it on route pattern instead of translation.
Is more straightforward.
HTH
Regards
Carlo
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide