07-25-2012 05:57 AM - edited 03-16-2019 12:22 PM
Kindly help me, I have a problem with all cisco phone in my company.
All of them have same problem hold key and transfare key not work when calling any external number.
07-25-2012 06:00 AM
What system do you have? CME, CUCM, etc?
What phones are you using?
What PSTN connection, i.e. SIP trunk, PRI, POTS, etc?
07-25-2012 06:02 AM
7965 & 7911
07-25-2012 06:09 AM
What is "maximum number of calls" set to on the DN?
Are the softkeys presented but dont work when you press them? Or are they grayed out?
Does it work internally?
07-25-2012 06:12 AM
Also, check if MTP required is checked on the Gateway as you should not need it and it may be causing you issue. If it is checked please uncheck it.
07-25-2012 06:22 AM
yes, the softkeys presented but dont work when I press.
yes, it is work internally
07-25-2012 06:57 AM
07-25-2012 01:07 PM
07-25-2012 01:27 PM
Well, that is the reason it does not work. You have 2 options:
1. Add MTPs to your system
2. Uncheck it - recommended as you should not need MTP on a PRI
HTH, please rate all useful posts!
07-25-2012 01:32 PM
Thank you chris for your quick reply, but from few days it was working fine.
Thank you for your cooperation.
07-25-2012 01:39 PM
Perhaps you ran out og MTPs or they are no longer registered. See if they show registered under media resources in CUCM.
07-25-2012 01:43 PM
Ok chris, let me check then I will feedback again because I left the work, and morning I will tell you.
Really I appreciated your quick reply.
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