06-17-2020 06:09 AM
For example, we have receptionist 1 that comes in at 8am, and a receptionist 2 at 12pm. I would like to create a schedule that assigns the main line to receptionist 1 at 8am, and removes it at 12pm. Currently I have to do this manually in CUCM. Is this possible to do using a schedule?
(I am using Callmanager 12.0)
06-17-2020 06:26 AM - edited 06-17-2020 06:29 AM
Hello @mstrz
You may consider enabling Extension Mobility on the 2 phone devices (of the Secretaries) and Create Device Profiles for the 2 Secretaries, in order to let them login to their phones, based on their time-schedule.
Below you will find the procedure of enabling the extension mobilty:
I hope this helps,
George
06-17-2020 06:34 AM - edited 06-17-2020 06:35 AM
I should have specified that the early receptionist doesn't leave at 12pm, so they can't just log out. I'm just trying to have coverage of the main extension start at 8am, then move the extension to another phone at 12pm.
It doesn't even have to be moved, it can even just be silenced or stop ringing on the first phone.
06-17-2020 06:45 AM - edited 06-17-2020 09:00 AM
Considering your comment, you may need to consider applying Time of Day Routing:
George
06-17-2020 08:00 AM
Hmm that looks like it might work, that's very helpful. How would this affect shared extensions?
06-17-2020 08:34 AM
You shouldn’t face any issues, as long as you make sure that you use the proper partitions/CSS.
Let us know if this works,
George
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