How do I setup voicemail in UC520

[stuv]

Hi there

I have setup the UC520 for most call processing tasks and one of the things that are pending is voicemail.  When I dial 500, the number just beeps 4 times a second.

TPOC-UC520#sh run | be dial-peer voice 2000
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 500
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711alaw
no vad

ephone-dn  13  dual-line
number 204 no-reg primary
label 204
description 204
name 204
call-forward noan 500 timeout 10

ephone  27
device-security-mode none
mac-address 001A.4B68.2D14
username "nocadmin" password password
type CIPC
button  1:13

ephone-27[26] Mac:001A.4B68.2D14 TCP socket:[1] activeLine:0 REGISTERED in SCCP ver 15/9
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:10
IP:172.16.1.3 45242 CIPC  keepalive 31 max_line 8
button 1: dn 13 number 204 CH1   IDLE         CH2   IDLE
Preferred Codec: g711ulaw
Username: nocadmin Password: password

[asandborgh]

Try the following change

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 500...    (assuming your dial plan is three digits)

[asandborgh]

I take that back, adding the dots won't help.

It would be interesting to see the debug ccsip messages and debug voice dialpeer though

[stuv]

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 500
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711alaw

TPOC-UC520#sh run | include destination-pattern 500
destination-pattern 500
TPOC-UC520#

no vad

[Walter Solano]

Remove this from the config "voice-class sip outbound-proxy ipv4:10.1.10.1", and I would like to know that you are getting to calling into the voice mail and also how are you doing the calls.

[Brandon Buffin]

Change codec to "codec g711ulaw" instead of g711alaw.

Brandon

[asandborgh]

Strip the config down to this and change the last line from alaw to ulaw.  Unless Cisco has recently changed it CUE only runs ulaw

dial-peer voice 2000 voip

description ** cue voicemail pilot number **

destination-pattern 500

session protocol sipv2

session target ipv4:10.1.10.1

dtmf-relay sip-notify

codec g711alaw

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/CP_CIPExpress/cipce21.html

[stuv]

Cool, I am able to access it now!!!!!!

Which ID and pin is it asking for now?

[Walter Solano]

The ones that you configure under the inicial setup the first time that you access the GUI.