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sheletal82
Beginner

How to allow end users to change voicemail PIN via Unity Web Inbox

What permissions do I need to grant to allow users to change their voicemail PIN from the Web Inbox > Settings > Passwords > Change PIN?

Currently, I get the following error message when trying to change it: This password cannot be changed. Contact your Cisco Unity Connection administrator for assistance.

1 ACCEPTED SOLUTION

Accepted Solutions
Mohammed al Baqari
VIP Advisor

User Administrator and HelpDesk Role both allow to change PIN. While User
Admin is limited to user account and helpdesk Admin can reset for all
accounts.

View solution in original post

2 REPLIES 2
Mohammed al Baqari
VIP Advisor

User Administrator and HelpDesk Role both allow to change PIN. While User
Admin is limited to user account and helpdesk Admin can reset for all
accounts.

View solution in original post

The help desk role only allows password/PIN resets across all accounts while user administrator allow full add/change/delete of all user accounts.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag030.html#pgfId-1102186

 

Check Password Settings > Voicemail fro my the admin interface. There is a checkbox for whether the user is allowed to change it. You can bulk update to fix this at scale. Check the user template to prevent it happening on new accounts going forward.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag/b_cucsag_appendix_01111.html#concept_45AD9C420CB8453EA70D3478935B464D

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