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How to Best Route Calls to Unity Connection Auto Attendant

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dtran
Level 6
Level 6

‎10-27-2016 09:31 AM - edited ‎03-17-2019 08:30 AM

Hi all, hope everyone is well !!

I am looking for best recommendation on how to route incoming calls from CUCM to UnityConnection auto attendant callhandler. I've been using dummy phones and just forward all calls to UnityConnection but this method takes up licenses in CUCM. Will CTI Route point or CTI Port achieve the same results without using up licenses ?

Thanks all in advance !!!

Danny

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Deepak Rawat
Cisco Employee
Cisco Employee
In response to dtran

‎10-27-2016 11:06 AM

You can also do it through CTI Route Point as that also does not consume any license.

Regards

Deepak

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