How to fix PD Error - Error in Authentication

[alexandersatria_Zlf]

Hello guys,

I got the problem that my client can't login for personal directory.

Even the user id and pin is correct.

The ip phone(7821) always show "error in authentication".

I am using CUCM 9.1

[Brandon Buffin]

Make sure the PIN is not set to require change at next login.

Brandon

[jameskuder]

I have confirmed that they PIN is not set to force change and it will not login from phone. We are running 10.5.2