How to increase # of rings before AA answers

[Hermann Koster]

We have a UC540 and when an inbound call is placed it takes 1 ring before the auto attendant answers.  How do I increase the number of rings to 5 or 6 before AA answers. Also how can I make all extensions to ring when an inbounc call comes in, for instance extensio 221, 222, 223 and so on. Thanks. Hermann

[paolo bevilacqua]

You need to mention the type of lines you're using.

Also, are you the end user ?

[Hermann Koster]

They are PSTN lines. I am not end user but support team member

[Melina Jimenez Porras]

Hi Hermman,

-What is the call flow for this call?

-What is the AA that you have set? Is there any UCCX in the picture or is there a Unity Call Handler?

-What is the CallManager version?

Melina J.