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how to open Service Requests - EFA (Engineering Failure Analysis)

amirgolan
Beginner
Beginner

Hi,

I need to open a service requests that called "EFA"(Engineering Failure Analysis).

how i do it?

thanks.

1 Accepted Solution

Accepted Solutions

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

It cannot be initiated by the customer (you). You need to ask the TAC do that.

View solution in original post

3 Replies 3

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

It cannot be initiated by the customer (you). You need to ask the TAC do that.

hi,

I can't open it like i open a RMA service request ?

As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA.

Thank you for the nice rating and good luck!

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