06-29-2013 11:33 PM - edited 03-16-2019 06:08 PM
Hi,
I need to open a service requests that called "EFA"(Engineering Failure Analysis).
how i do it?
thanks.
Solved! Go to Solution.
06-30-2013 12:01 AM
It cannot be initiated by the customer (you). You need to ask the TAC do that.
06-30-2013 12:01 AM
It cannot be initiated by the customer (you). You need to ask the TAC do that.
06-30-2013 12:39 AM
hi,
I can't open it like i open a RMA service request ?
06-30-2013 01:05 AM
As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA.
Thank you for the nice rating and good luck!
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