There is a solution from cisco that can be used to record the calls, but you will need to have unity or CUE for this.
This feature is called as live record i know how to create it in CME with CUE though possible in CUCM but i haven't tried it before.
Live-Record option let you record running conversation of phone (along with conference also) and store as voice mail at your mailbox. It’s configuration is not a big deal, just follow the procedures, I have done it for CME only, you can also do it for CUCM.
1. Create Live-Record DN at CME:
description *** Live Record DN ***
call-forward all 2222 !
2. Modify ephone template with a new softkey named ‘LiveRec’, this button will allow u to start and end recording:
softkeys connected Hold Endcall Confrn LiveRcd Park Trnsfer Join
3. Assign the template to your phone:
4. Add Live-Record DN under SCCP Telephony-Service
5. Now time for CUE configuration, that’s the easiest task on CUE
if you do not want beep just increase the beep duration.
Well, all done now test the recording feature just pressing the softkey ‘LiveRec’ while in conversation, keep it mind the recorded files take place in your voice mailbox storage and might occupy all if you don’t pay attention while recording, that’s why I liked to configure the ‘Beep’ parameters to warn you at regular interval.
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