How to remove end user from UCM Directory

[sienz.sienz]

A user name is still showing up in the UCM directory.  I believe I saw an option in the past to delete the end user by going to User Management -> End User-> Search and select the user -> delete the user.  But I dont see it anymore.  This user also has been hidden from the active directory

Our call manager is 8.6

Thanks

sienz

[Leonardo Santana]

Hello,

Take a look:

Problem

A user is deleted from Active Directory but still appears in Cisco       Unified Communications Manger as inactive and stays there in a delete pending       state. This issue occurs in a Cisco Unified Communications Manager cluster       synchronized with the Active Directory .

Solution

Complete these steps in order to resolve this issue.

1. Choose Cisco Unified Serviceability>             Tools> Control Centre - Feature             Services

2. Choose the IP Address of the publisher.

3. Restart the Cisco DirSync service.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b14d18.shtml

"IF you enable LDAP synchronization in Cisco Unified  Communications Manager Administration, you thereby configure your system  to use the LDAP corporate directory as the end user directory for Cisco  Unified Communications Manager. In this scenario, you cannot add or  delete users in Cisco Unified Communications Manager Administration. You  add and remove end users in the corporate LDAP directory. "

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/b08user.html

So try to do this procedure.

Regards

Leonardo Santana

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[sienz.sienz]

Thank you for the reply,

The user has been disabled in the AD for 4 days but it is still showing as active (LDAP Sync Status) in the CUCM. I have restarted the CUCM DirSync and it is still show up.

[Leonardo Santana]

If this procedure does not resolve the issue, complete these       steps:

1. Garbage Collection can cause this issue, so check the logs to             determine if it is invoked.

2. Make sure that the Dirsync service is active.

3. Check the DirectoryPluginConfig table in the Cisco Unified             Communications Manager database to see if there is an entry with pkid             54c43f99-a561-4f3a-868d-26a5547445d9.

   Note: The output of the run sql select * from                 DirectoryPluginConfig command confirms whether the Garbage                 Collector pkid is present in the DirectoryPluginConfig table when the DirSync                 service starts.

4. If the pkid is not present, open a case with the             TAC Service Request Tool ( registered customers only)          and provide             a remote support account so that TAC can update the DirectoryPluginConfig table             to fix the Garbage Collection row.

5. Restart the DirSync service.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b14d18.shtml