how to show FXO port on 7914 buttons

[aazmi]

i it possible to shoe FXO PSTN line on 7914 button for the monitoring & port status

[paolo bevilacqua]

Do you have CM or CME, and which version ?

[aazmi]

i have a CME 12.4.17t Ios on 2821 router with 3 4 port fxo card

[paolo bevilacqua]

Hi,

if you can upgrade to 12.4(11)XJ4, you should be able to use the "FXO trunk and monitor" feature.

Configure as many ephone-dn (single-line is OK) for as many lines you have. These will be needed only for the purpose. Under each ephone-dn configure "trunk X monitor Z/Y"where X is the digit used for external call, Z/Y is the port to monitor.

Then configure buttons on the 7914 for silent ring tied to the above mentioned DNs.

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[a.gooding]

sorry to hijack but what if the scenario was Call Manager instead of CCME ?

[aazmi]

i think there is a bug in the your mentioned ios because as soon as i upgraded my BACD which was working fine start misbehaving & all the call for operator is stuck in queues.

[paolo bevilacqua]

Which IOS have you upgraded to?

I have 12.4(11)XJ4 in various sites with B-ACD/AA and is working fine.

[aazmi]

yes, the same which you have mentioned. as soon as i revert it to 12.4.17 the problem of queueing of calls to operator start working fine, but monitor command is not supported in this version. now i am really confused & my customer is bit angry. please suggest me the solution.

[paolo bevilacqua]

Hi, as I said I was surprised to know that you problems with 12.4(11)XJ4, I have that in production at multiple sites that have much more than one operator / queue with no problems reported, perhaps you want to post your configuration here.

[aazmi]

Ok, i will email trhe configuration. let me clear myself one more time. i am using CME on 2821 & 2811 without Unity Express. i am successfully running BACD with 3 queues & one for operator. every thing is working fine. the IOS is 12.4.17. but when i upgraded it to XJ4 the trunk monitor commad works fine but all the call routed to operator by pressing 0 goes to queues. operator phnoe doesnot ring but show call as a queue. other 3 option were working fine i.e. 1 for dail-by-extension, 2 for sales & 3 for marketing but when 0 is press to access the operator only one call in queue is displayed on phnoe but neither youcan pick the call nor thr ball rings.

regards

Azfar Aazmi

[paolo bevilacqua]

Ok, please send telephony configuration.

[aazmi]

here is the config

[paolo bevilacqua]

Hi,

you AA config is a bit confused. Try cleaning it up a little:

application

service ivr

mp param queue-lenght 10

no param queue-manager-debugs 1

no param aa-hunt2 1111

no param aa-hunt3 2222

no service load ivr

!

no service queue\

You also have otjher unnecessary commands here and there in the config.

Also, you can try 12.4(11)XW5 that has been now released.

[aazmi]

tried 12.4(11)xw5 but the problem remain the same. i.e. all hunt group stop working. any suggestions