Hunt Group to external number fail (fast busy) CME 8.6

[pastorsteve]

I'm trying to use CME 8.6 Hunt Group settings to forward incoming calls to an external number (a web-based AA). But I keep getting fast busy signal. I've also tried CFA from CME interface and soft key on the phone and get the same result.

I have .T listed in Transfer Patterns.

I have tried listing the external number as Secondary & Final and get the same result.

I am able to dial the number from my phone.

I feel like I'm missing a setting somewhere ... please help. Thanks!

[Mohammed al Baqari]

What is the calling number when the call is forwarded. Perhaps telco can
drop the call if they receive unexpected calling number. Ideally you should
mask it to the pilot number of the PRI line

[R0g22]

What Mohammed said and is your dial plan able to accommodate for the CFA number and extend the call to Telco ?

[pastorsteve]

No dial plan patterns are set in the CME. Do I need to set them for this to work?

---

@R0g22 wrote:
What Mohammed said and is your dial plan able to accommodate for the CFA number and extend the call to Telco ?

---

[R0g22]

Can you add a "show run" here with the CFA number please ?

[pastorsteve]

I've been using the CME 8.6 GUI. I can access the router command line interface, do I just type showrun?

[pastorsteve]

Maybe this is what you're asking for?

Current configuration : 12861 bytes
!
! Last configuration change at 14:27:11 PST Mon Feb 5 2018 by admin
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname SVBC-R002
!
boot-start-marker
boot-end-marker
!
!
!
no aaa new-model
!
clock timezone PST -8 0
clock summer-time PDT recurring
!
dot11 syslog
ip source-route
!
!
ip cef
!
ip dhcp excluded-address 10.80.3.1 10.80.3.10
!
ip dhcp pool Voice
network 10.80.3.0 255.255.255.0
default-router 10.80.3.2
option 150 ip 10.80.3.2
!
!
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
voice service voip
ip address trusted list
ipv4 10.80.3.0 255.255.255.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
session refresh
registrar server expires max 600 min 60
!

ephone-hunt 1 sequential

pilot 100 secondary 97028294101

list 200, 111
final 200
preference 0 secondary 7
timeout 10, 10
no-reg pilot
!
!
!
banner motd ^C

[R0g22]

This is not the complete thing. Increase the scrollback lines on your Telnet client and then do -

term len 0
show run

Copy it in a text file and attach it here.

[pastorsteve]

file attached. Thank you.

[R0g22]

Your hunt group has a final number of 200 which is an actual extension/ephone-dn.

[pastorsteve]

Sorry -- forgot to change the final number to the external number.

!
ephone-hunt 1 sequential
 pilot 100 secondary 7028710150
 list 200, 111
 final 97028294101
 preference 0 secondary 7
 timeout 10, 10
 no-reg pilot
!

[R0g22]

The calls should be able to route out using the following -

!
dial-peer voice 12 voip
description ** SIP dial-peer local
translation-profile outgoing SIP_1
preference 1
destination-pattern 9702[2-9]......
session protocol sipv2
session target sip-server
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
codec g711ulaw
no vad
!

Please collect logs for the following -

debug ccsip message
debug voice ccapi inout

[R0g22]

I believe the Diversion header being sent to your ITSP is incorrect. We will see better in the logs. I see you have "302" disabled as well so we should be good on that part.

[pastorsteve]

---

@R0g22 wrote:
I believe the Diversion header being sent to your ITSP is incorrect. We will see better in the logs. I see you have "302" disabled as well so we should be good on that part.

---

I've attached the show all with the debug turned on.

[R0g22]

Ok. So you need to do the following -

clear logg
*/ reproduce the issue with the debugs turned on *\

undebug all
show logg
*/ Collect the output *\