07-10-2012 11:47 AM - edited 03-16-2019 12:07 PM
I have a customer who wants to be able to forward the pilot number of a hunt group to whoever is on call for that week. Is it possible or practical to do this and how would I go about it.
Thanks
Steve
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07-10-2012 11:52 AM
If you mean doing it from the phone, there's no way, you need to do that via CCMAdmin.
If you want to do it from the phone you'd need to develop an XML application for that.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
07-10-2012 12:49 PM
If you have UCCX you could write an app to front-end the hunt group which could have a TUI to manage the diverts.
Regards
Aaron
07-10-2012 11:52 AM
If you mean doing it from the phone, there's no way, you need to do that via CCMAdmin.
If you want to do it from the phone you'd need to develop an XML application for that.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
07-10-2012 12:49 PM
If you have UCCX you could write an app to front-end the hunt group which could have a TUI to manage the diverts.
Regards
Aaron
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