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Hunt group with button on phone to forward the pilot number

fouttyw
Level 1
Level 1

I have a customer who wants to be able to forward the pilot number of a hunt group to whoever is on call for that week. Is it possible or practical to do this and how would I go about it.

Thanks

Steve

2 Accepted Solutions

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

If you mean doing it from the phone, there's no way, you need to do that via CCMAdmin.

If you want to do it from the phone you'd need to develop an XML application for that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

If you have UCCX you could write an app to front-end the hunt group which could have a TUI to manage the diverts.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

If you mean doing it from the phone, there's no way, you need to do that via CCMAdmin.

If you want to do it from the phone you'd need to develop an XML application for that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

If you have UCCX you could write an app to front-end the hunt group which could have a TUI to manage the diverts.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!