Hunt Pilot and Call Forward setting CUCM 9.1

[cbrasolin]

Hi,

i'm just wondering what is the meaning of the setting "Use Forward Settings of Line Group Member" within the hunt pilot settings.

The documentation is not updated yet, i've done some test but i were not able to find out the proper use.

regards,

Christian

[Rob Huffman · Accepted solution]

Hi Christian,

There is an open decumentation bug on this

Documentation of 'Use Forward Settings of Line Group Member'

CSCug52147

Symptom:

From CUCM 8.6 to CUCM 9.0/9.1, we changed the 'Use  Personal Preferences' field to 'Use Forward Settings of Line Group  Member'. However documentation on CUCM 9.0 and 9.1 is not updated.

On  going to Hunt Pilot configuration page on CUCM and then to Help ->  This page, the HELP documentation under (Hunt Pilot Setup -> Hunt  pilot settings) still mentions the old parameter name.

So this is just a rename for the above;

"Use Personal Preferences" is the setting that  is used for Call Forward No Coverage (CFNC) settings for the  original called number that forwarded the call to a hunt pilot.

Forward Hunt No Answer

When the call distributed through the hunt list is not answered in a  specific period of time, this field specifies the destination to forward  the call.

Choose from the following options:

Use  Personal Preferences Use this check box to enable the Call Forward No  Coverage (CFNC) settings for the original called number that forwarded  the call to this hunt pilot.

The  CFNC setting specifies a call forwarding reason that you administer in  the Directory Number Configuration window. Calls get diverted based on  the value in the directory number's Coverage/Destination field when a  call to the directory number first diverts to coverage, and coverage  either exhausts or times out, and the associated hunt pilot for coverage  specifies Use Personal Preferences for its final forwarding.

Note: When this check box is checked, Cisco CallManager ignores the settings in the Destination box and Calling Search Space.

Personal Preferences

Hunting supports the capability to provide a final forwarding treatment  to voice-messaging system, a specific dialed number, or some personal  treatment (based on the original called party) when hunting either  exhausts or times out. The capability to provide separate final  forwarding treatment based on whether the call was internal or external  also exists. Hunting supports a separate, configurable maximum hunt  timer for each hunt-pilot number.

In the Hunt Pilot configuration settings, Use Personal Preferences  Destination fields are available to enable the Call Forward No Coverage  (CFNC) settings for the original called number that forwarded the call  to the hunt pilot.

From;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a03rp.html#wp1068813

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

[cbrasolin]

Thanks Rob.

Regards

Christian

[petewilson]

That answer is great, but that has to be the worst name for a setting in CUCM (which is saying something, as there are some really terribly setting names).

Which "Line Group Member" is being consulted to get the CFNC settings?

[jitendra.shejwadkar]

Hi All,

I tried using unregistered phone number as only member of the Hunt Group, 

Forward Hunt No Answer

Do Not Forward Unanswered Calls

Use Forward Settings of Line Group Member

Forward Unanswered Calls to

Destination 01800xxxxxxx

As soon as the Hunting number is dialed the call is forwarded to Destination number.This option worked for me.

Thank you.