We are running Cisco Call Manager Version 8.02 and Unity Connection.
I just recently received a request to route our S&M department Hunt Pilot (ext. 5444) calls to our Main line (ext. 5534, which is monitored by our new Receptionist) during her hours at the front desk so the receptionist can route the calls to the appropriate person within the department; then have that line forwarded back to their department from 5-6pm each weekday since that is when the receptionist leaves for the day.
I am not completely sure if I need to make changes only in Call Manager or Unity, or make changes in both in order to configure this request properly.
In Call Manager there is a Hunt Pilot for this department; whichlinks to the Hunt List, that is configured to the Line Group. The Line Group has 10 user lines associated with it, and the Distribution Algorithm is set to Broadcast.
Any help with this would be greatly appreciated.
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