I don't hear busy tone. Cisco CME

[igorjip123]

Hi.

I'm configuring the Cisco CME with phone Cisco 6911 and Cisco 6921. After end call, i don't hear busy tone. Only is quiet. How can i configure busy tone?

[Abhay Singh Reyal]

Check the below link 

http://www.cisco.com/c/en/us/support/docs/voice/digital-ccs/14066-busytone.html#voipout

In case still there is an issue, collect the debugs of a the call and post it here.

HTH

Regards

Abhay

Kindly rate all helpful posts !!!

[igorjip123]

Hi, Adhay !

Thank you.

I saw that link, but there is about PSTN- VoIP calls. I have VoIP-VoIp calls (phone 6911- CME- phone 6921). The voice is good. I can hear voice between phones, but when I put handset on the one phone, I don't hear busy tone?

[Abhay Singh Reyal]

Share the Running config of the CME. Also have you given it a try by rebooting it ?

Regards

Abhay

[igorjip123]

This is config CME. I it rebooted, but it not helped.

version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname CME
!
boot-start-marker
boot-end-marker
!
!
no logging monitor
enable secret 5 $1$gzcR$84l3PBTa0OjUWKq0gpK/7/
!
no aaa new-model
!
memory-size iomem 5
clock timezone MSK 3 0
!
dot11 syslog
ip source-route
!
!
ip cef
!
ip dhcp excluded-address 192.168.2.4 192.168.2.101
!
ip dhcp pool VOICE
network 192.168.2.0 255.255.255.0
option 150 ip 192.168.2.1
default-router 192.168.2.1
lease 30
!
!
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
!
voice call convert-discpi-to-prog
!
voice service voip
ip address trusted list
ipv4 192.168.241.128
ipv4 10.10.120.254
ipv4 172.21.0.254
ipv4 172.21.13.0 255.255.255.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
redirect ip2ip
h323
sip
bind control source-interface FastEthernet0/0
registrar server expires max 3600 min 3600
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
!
!
!
!
!
voice translation-rule 1
rule 1 /\([1-5]..\)/ /0\1/
!
!
voice translation-profile short_calls
translate called 1
!
!
voice-card 0
!
crypto pki token default removal timeout 0
!
!
!
!
license udi pid CISCO2811 sn FCZ1026700X
archive
log config
hidekeys

!
redundancy
!
!
!
!
!
!
!
!
!
!
interface FastEthernet0/0
ip address 172.21.13.55 255.255.255.0
ip access-group ACL101_in in
duplex auto
speed auto
!
interface FastEthernet0/1
ip address 192.168.2.1 255.255.255.0
duplex auto
speed auto
h323-gateway voip bind srcaddr 192.168.2.1
!
ip forward-protocol nd
no ip http server
no ip http secure-server
!
!
ip route 0.0.0.0 0.0.0.0 172.21.13.1
!

!
logging esm config
logging source-interface FastEthernet0/0
!
!
!
!
!

control-plane
!
!
!
!
mgcp profile default
!
!

no vad
!
!
sip-ua
!
!
!
gatekeeper
shutdown
!
!
telephony-service
max-ephones 10
max-dn 20
ip source-address 192.168.2.1 port 2000
system message "-=SlaviaBank=-"
cnf-file location flash:
load 6921 SCCP69xx.9-3-3-2-SR1
load 6901 SCCP6901.9-3-1-SR1-3
load 6911 SCCP6911.9-3-1-SR1-3
time-zone 32
time-format 24
date-format dd-mm-yy
keepalive 15
max-conferences 8 gain -6
call-forward pattern ....
moh flash:/phones/music-on-hold.au
multicast moh 239.1.1.1 port 2000
transfer-system full-consult
transfer-pattern ....
create cnf-files version-stamp 7960 Jun 26 2017 10:59:22
!
!
ephone-dn 1 dual-line
number 700
label TEST
name Test1
!
!
ephone-dn 2 dual-line
number 372
label IGOR
name  IGOR
!
!
ephone 1
device-security-mode none
mac-address 28C7.CED7.8C6B
max-calls-per-button 1
type 6911
button 1:1
!
!
!
ephone 2
device-security-mode none
mac-address 34A8.4E61.9AD7
max-calls-per-button 1
type 6921
button 1:2
!
!
!
!
line con 0
line aux 0
line vty 0 4
login local
transport input all
!
scheduler allocate 20000 1000
ntp server 172.21.1.98
end

[Abhay Singh Reyal]

Reproduce the issue and collect the complete output of debug ephone detail. Attach the logs once collected. 

Regards

Abhay

[Abhay Singh Reyal]

As per the initial statement "After end call, i don't hear busy tone. Only is quiet".

+++++++++

Are you referring to the scenario where 2 phones [Phone A and B] are connected and if you press end call button or disconnect the ongoing call by going on-hook, in that scenario you don't get a busy tone ?

If this is what you are expecting then it is working in the way as it should. As per the SCCP call flow, Cisco CME sends "Close Receive" message followed by a "Stop Media" message to both the phones.This tears down the media path between the two phones.

It should disconnect the call once end call button is pressed or by going on-hook, without playing any Busy tone.

HTH

Regards

Abhay

Kindly rate all helpful posts !!!

[igorjip123]

Yes, I referring to the scenario where 2 phones [Phone A and B] are connected.. !

I thought, what I could do it,but so I can't.

Thank you Abhay.

[Abhay Singh Reyal]

Attaching a test analysis that will be helpful for your understanding. 

HTH

Regards

Abhay