10-28-2014 11:42 PM - edited 03-17-2019 12:43 AM
Hi All,
i need some help about the COBRAS backup and restore.
One of my customer installed a unity connection 10.5 in their network,to replace their old unity 4.2.
they want to move all existing user accounts and their message to new unity connection 10.5.
i try to use COBRAS to backup the data in unity 4.2 , and restore it to CUC 10.5
Everything looks good in backup , but when i try to restore it, there is alert appear in processing :
10/29/2014 2:17:19 PM: (warning) ** Retrying sending email after a one second pause - retry # 2 **
10/29/2014 2:17:20 PM: (warning) failure sending email message via SMTP for message with subject=Message from an unidentified caller () in SendMessageToServer_Unity.
10/29/2014 2:17:20 PM: (warning) failure returned from IMAP library=ChilkatLog:
SendEmail:
DllDate: Sep 8 2009
UnlockPrefix: CISCOMAILQ
Username: admin
Component: ActiveX
Recipients:
NumTo: 1
To: awee@cuc
NumCC: 0
NumBCC: 0
Sending RSET command..
Using existing/open SMTP connection to send email.
ConnectionType: Unencrypted TCP/IP
subject: Message from an unidentified caller ()
reversePath: unityconnection
550 5.7.1 STMP Address <unityconnection> is not associated with logged in user
Failed when sending MAIL FROM:<unityconnection>
RSET
250 2.0.0 Reset State
MAIL FROM:<unityconnection>
550 5.7.1 STMP Address <unityconnection> is not associated with logged in user
NumSuccess: 0
NumTotal: 0
Send failed.
550
10/29/2014 2:17:20 PM: [debug] forcing tear down of SMTP session.
10/29/2014 2:17:20 PM: [debug] re establishing SMTP session
10/29/2014 2:17:20 PM: [debug] SMTP session established
10/29/2014 2:17:20 PM: (error) ** Message has been sent 3 times and failed all three times - COBRAS is skipping this message in the restore - you will want to review the message backup for this user post restore. **
and after it finish the restore process, all user account can success move to CUC10.5, but no any message, they are all empty.
so , may i know is i miss any step in this restore ?or something wrong in backup process?
attached the COBRAS log for reference
thanks !
Solved! Go to Solution.
10-29-2014 03:08 AM
Navigate to CUC Administration, set the following under SMTP Configuration > Server, and give it another shot.
[V] Allow Connections From Untrusted IP Addresses
[ ] Require Authentication From Untrusted IP Addresses
-Mateusz
10-29-2014 03:08 AM
Navigate to CUC Administration, set the following under SMTP Configuration > Server, and give it another shot.
[V] Allow Connections From Untrusted IP Addresses
[ ] Require Authentication From Untrusted IP Addresses
-Mateusz
10-29-2014 04:01 AM
great! it works !
thank you very much!
02-05-2024 04:42 PM
confirmed, good solution.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide