Import COBRAS to Unity Connection 10.5 from Unity 4.2

[Kosi227]

Hi All,

i need some help about the COBRAS backup and restore.

One of my customer installed a unity connection 10.5 in their network,to replace their old unity 4.2.

they want to move all existing user accounts and their message to new unity connection 10.5.

i try to use COBRAS to backup the data in unity 4.2 , and restore it to CUC 10.5

Everything looks good in backup , but when i try to restore it, there is alert appear in processing :

10/29/2014 2:17:19 PM:  (warning) ** Retrying sending email after a one second pause - retry # 2 **
10/29/2014 2:17:20 PM: (warning) failure sending email message via SMTP for message with subject=Message from an unidentified caller () in SendMessageToServer_Unity.
10/29/2014 2:17:20 PM: (warning) failure returned from IMAP library=ChilkatLog:
  SendEmail:
    DllDate: Sep  8 2009
    UnlockPrefix: CISCOMAILQ
    Username: admin
    Component: ActiveX
    Recipients:
      NumTo: 1
      To: awee@cuc
      NumCC: 0
      NumBCC: 0
    Sending RSET command..
    Using existing/open SMTP connection to send email.
    ConnectionType: Unencrypted TCP/IP
    subject: Message from an unidentified caller ()
    reversePath: unityconnection
    550 5.7.1 STMP Address <unityconnection> is not associated with logged in user
    Failed when sending MAIL FROM:<unityconnection>
    RSET
250 2.0.0 Reset State
MAIL FROM:<unityconnection>
550 5.7.1 STMP Address <unityconnection> is not associated with logged in user

    NumSuccess: 0
    NumTotal: 0
    Send failed.
  550
10/29/2014 2:17:20 PM: [debug] forcing tear down of SMTP session.
10/29/2014 2:17:20 PM: [debug] re establishing SMTP session
10/29/2014 2:17:20 PM: [debug] SMTP session established
10/29/2014 2:17:20 PM: (error) ** Message has been sent 3 times and failed all three times - COBRAS is skipping this message in the restore - you will want to review the message backup for this user post restore. **

and after it finish the restore process, all user account can success move to CUC10.5, but no any message, they are all empty.

so , may i know is i miss any step in this restore ?or something wrong in backup process?

attached the COBRAS log for reference

thanks !

[Mateusz Pagacz · Accepted solution]

Navigate to CUC Administration, set the following under SMTP Configuration > Server, and give it another shot.

[V] Allow Connections From Untrusted IP Addresses

  [ ] Require Authentication From Untrusted IP Addresses

-Mateusz

[Kosi227]

great! it works !

thank you very much!

[Dennis Mink]

confirmed, good solution.