IP Telephony and Phones

Our MRA environment consists of both phones registered via Activation Code and phones registered with user credentials.  I want to identify which method was used in order to convert those registering with user credentials to Activation Code.  Is ther...

Where i can get this part? USB Board/Charger from Cisco Wireless Dual DECT/Bluetooth Headset 562 Multi Base Station See image attachment

I need to know if this can be done. I need to have one specific inbound number that is dialing a line group to be sent over to a specific extension. When I receive a call from xxx-xxx-xxxx I need to have it sent to extension yyyy. Is that possible an...

Helloi have cucm Pub and SUB01, before i add 02 sub to cluster, after issue with cluster i have removed 2 SUB from cluster , from gui Pub and SUB but when i run run sql select * from processnode in PUB it show SUB01 ip and PUB ip no présence of delet...

Hello Folks,We have an issue with calls that are following below call path:ITSP >> SIP >> CUBE >> SIP >> CLOUD Contact Center SIP Server ** Note: we have a firewall between the CUBE and Cloud that is making the natting for L3 only. the issue happens ...

Hello, I have an ISR 4431 running 17.3.5 which is acting as a CUBE behind a Paolo Alto firewall. The CUBE links to a Five9 cloud contact center system using TLS. Five9 are sending SIP Options pings and the CUBE needs to respond to these to bring the ...

Hello Experts, I'm trying to upgrade the IP Phone Firmware of  8851 from SIP version 10 to SIP Version 14.2 (cmterm-88xx-sip.14-2-1-0201-40.k4.cop.sha512 ), and we are using Cisco CUCM 14 but it gave us the error "No valid upgrade options were found"...

We have seen a steep increase in Dialer Call result 9 "Customer phone was busy" and a drop in Dialer Call result 2 "Error condition while dialing" Call Result 2 was trending at approximately 700 dials/per day which has now dropped to 0. Most of the n...

Hello,Can we export call duration for each directory number with the name for some period? I want to know which directory number still used for make an call and which one is not to re-sizing the license.

Hi,Snr to multiple destination1) cell number2 ) to ms teamsBut only cells are ringing , if I remove (1) to the cell , ms teams ringingany advise

After resetting the phone, it asks for an activation code or service domain. From what I found out, I need a cfg.xml file but unfortunately I don't have anything like that. The phone is connected directly to the cisco switch. Where can I find such a ...

My CUCM is at version 12.5.I want to be able to change the "Alert-Info" message for some CUCM extensions. When they ring a third party device I want to be able to change the incoming ringing pattern via this phone. The only way to do this is to monit...

Hi Guys!!!!I try to configure voice command under a privilege level.  With others commands I don´t have problems, to configure with a privilege level, but command suchs , (id mac, busy trigger per button,voice-class codec 1) is imposible to me. I exp...