07-23-2019 02:33 AM
this is hotel side each room we have two two phones but when we call from one room to another room in display we are receiving number and name twice kindly need your support to fix this issue.
rare receiving name twice Kindly find the images below
Kindly anyone can suggest me which are option to be check and unchecked
07-23-2019 02:50 AM
Check the alerting name set for the phone line, I am suspecting it is set so, that's why it displays twice?
> I believe you are facing this issue for internal calls only? not external, let me know if external calls are also affected?
If it is correct? then let me know :
> CUCM version?
> Is it a new setup?
> What is phone firmware?
> Have you tried reset the phone or factory reset? if so what was the outcome?
Regards,
PRASSHA3
Rate if you find this helpful
07-23-2019 03:34 AM
hi Parashaa,
thank you for your response kindly find the below answer
If it is correct? then let me know :
> CUCM version? 11.5
> Is it a new setup? yes
> What is phone firmware?
> Have you tried reset the phone or factory reset? if so what was the outcome? all the phones showing same i have 378 phones in hotel
07-23-2019 04:12 AM
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: