03-28-2007 12:03 PM - edited 03-14-2019 08:44 PM
We have the following problem,
We have a cisco 2811 with 5 voice ports configured as follows
voice port 1 123-456-7890 FAX
voice port 2 123-456-7880 FAX
voice port 3 123-456-7870 FAX
voice port 4 123-456-7860 CONF
voice port 5 123-456-7850 CONF
ok whats happening is that when a customer call us for example from
785-012-XXXX which match the last four digits of voice port 5 , callmanager answers the call and give the caller a dial tone as if that person was inside our office picking up a handset of one of our phones, instead to route the call to the main extension callmanager give the caller matching the first 4 digits of its caller id a dial tone?
i have look everywhere and i cant find a solution
Solved! Go to Solution.
03-28-2007 04:26 PM
when i do
#debug isdn q931
shows the following
voice-2811#debug isdn q931
debug isdn q931 is ON.
voice-2811#
then when i do
voice-2811#term mon
voice-2811#
03-28-2007 04:34 PM
Right. Now when a call comes is, you should see the Q931 output. Assuming you are telnetting to the router and the default debug logging options have not been changed.
03-28-2007 04:38 PM
it doesnt do anything, i too was waiting for some kind of log to show up
but no log was showing, yes i am using telnet to access.
03-28-2007 04:58 PM
Do show log. If debug to monitor has been disabled, maybe the the debug is there.
You can reenable monitor output with:
logging monitor debugging
Anyway. Assuming the called number is presented four digit, and the DP is set with direct-inward dial and incoming called-number ....
(four dots literally, not the full fax number)
Then the fax should answer calls from outside from any calling number.
03-28-2007 05:05 PM
voice-2811#show log
Syslog logging: enabled (11 messages dropped, 21 messages rate-limited,
0 flushes, 0 overruns, xml disabled, filtering disabled)
Console logging: level critical, 0 messages logged, xml disabled,
filtering disabled
Monitor logging: disabled
Buffer logging: level notifications, 204 messages logged, xml disabled,
filtering disabled
Logging Exception size (4096 bytes)
Count and timestamp logging messages: disabled
No active filter modules.
Trap logging: level informational, 457 message lines logged
Log Buffer (4096 bytes):
19:55.387 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0,
changed state to up
000183: *Jan 13 14:19:55.391 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state t
o down
000184: *Jan 13 14:19:55.391 EST: %LINK-5-CHANGED: Interface FastEthernet0/1, changed state to administratively do
wn
000185: *Jan 13 14:19:55.499 EST: %SYS-5-CONFIG_I: Configured from memory by console
000186: *Jan 13 14:19:55.851 EST: %SYS-5-RESTART: System restarted --
Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.3(11)T10, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by Cisco Systems, Inc.
Compiled Fri 03-Mar-06 19:06 by dchih
000187: *Jan 13 14:19:55.867 EST: %SNMP-5-COLDSTART: SNMP agent on host voice-2811 is undergoing a cold start
000188: *Jan 13 14:19:58.659 EST: %DSPRM-5-UPDOWN: DSP 5 in slot 0, changed state to up
000457: Mar 27 23:08:33.341 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)
000458: Mar 27 23:12:08.061 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)
000459: Mar 27 23:13:16.577 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)
000460: Mar 27 23:16:46.844 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)
000461: Mar 27 23:25:38.250 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)
000462: Mar 27 23:29:32.574 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)
000463: Mar 28 16:36:01.237 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)
000622: Mar 28 17:16:40.785 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)
Anyway. Assuming the called number is presented four digit, and the DP is set with direct-inward dial and incoming called-number ....
four dots literally, not the full fax number
can you explain to me again about the ....
thank you
03-28-2007 05:13 PM
Here you go, you had monitor logging disabled. reenter it as I indicated above.
Then retake the call.
You don't need to obscure private address in info configuration; they don't mean a thing to anybody.
03-28-2007 05:46 PM
#dial-peer voice 1015 pots
incoming called-number ....
direct-inward-dial
fix the issue, you were right about telco passing only 4 digits, thank you very much for all your help, and i guess i will put this issue in my book! but without you i couldnt fixed, it always takes more than 1 head to fix a cisco problem. thank you very much god bless you!
03-29-2007 05:26 AM
Thank you very much for the nice words and rating. Good luck and have fun, if you can, with these things.
03-29-2007 05:03 PM
Hi Paolo,
Very nice work here :) You really showed a great deal of patience and follow through as well as excellent technical knowledge!
5 points from me all day long!
Thanks again,
Rob
03-29-2007 07:20 PM
Yes he was great and really patient with me, without his knowledge i wouldnt be able to do it
Thanks paolo
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