Incoming calls not ringing in- CME site, equipment returning a fast busy signal to the carrier.

ram.r.atkuri1 · ‎06-15-2015

Hello,

We have a CME site with 2811 router and FXO cards. I am able to hear the ring but the phone does not ring. Internal calls work fine, outbound calls are fine. But phones not receiving inbound calls. Help please.

dsobrinho · ‎06-15-2015

Hi ram.r.atkuri1,

Could you please share with us the output of configuration.

- show dial-peer voice summary

- show voice port

Best regards,

Daniel Sobrinho

ram.r.atkuri1 · ‎06-15-2015

#show dial-peer voice summary
dial-peer hunt 0
AD PRE PASS OUT
TAG TYPE MIN OPER PREFIX DEST-PATTERN FER THRU SESS-TARGET STAT PORT
2 voip up down 0 syst
100 voip up down 0 syst
101 voip up up 16.. 0 syst ipv4:172.17.4.10
102 voip up up 13.. 0 syst ipv4:172.17.4.10
103 voip up up 36.. 0 syst ipv4:10.21.223.2
104 voip up up 10.. 0 syst ipv4:172.17.4.10
105 voip up up 11.. 0 syst ipv4:172.17.4.10
106 voip up up 30.. 0 syst ipv4:10.21.219.30
107 voip up up 31.. 0 syst ipv4:10.21.219.30
108 voip up up 33.. 0 syst ipv4:10.21.217.30
109 voip up up 12.. 0 syst ipv4:172.17.4.10
110 voip up up 17.. 0 syst ipv4:172.17.4.10
111 voip up up 15.. 0 syst ipv4:172.17.4.10
112 voip up up 0475 0 syst ipv4:172.17.4.10
113 voip up up 14.. 0 syst ipv4:172.17.4.10
114 voip up up 34.. 0 syst ipv4:10.21.218.2
115 voip up up 274 0 syst ipv4:172.17.4.10
116 voip up up 50.. 0 syst ipv4:172.17.4.10
117 voip up up 37.. 0 syst ipv4:10.21.214.30
118 voip up up 38.. 0 syst ipv4:172.17.4.10
1 pots up up 91[2-9]......... 0 up trunkgroup DEPWheeling-POTS
120 pots up up 3554 0 up 0/0/0
121 pots up up 3552 0 up 0/0/1
122 pots up up 3553 0 up 0/0/2
123 pots up up 3551 0 up 0/0/3
124 pots up up 3554 0 up 0/1/0
125 pots up up 3553 0 up 0/1/1
126 pots up up 5510 0 up 0/1/3
20001 pots up up 3501$ 0 50/0/2
20002 pots up up 3502$ 0 50/0/3
20003 pots up up 3503$ 0 50/0/4
20004 pots up up 3526$ 0 50/0/5
20005 pots up up 3505$ 0 50/0/6
20006 pots up up 3506$ 0 50/0/7
20007 pots up up 3507$ 0 50/0/8
20008 pots up up 3508$ 0 50/0/9
20009 pots up up 3509$ 0 50/0/10
20010 pots up up 3510$ 0 50/0/11
20011 pots up up 3511$ 0 50/0/12
20012 pots up up 3512$ 0 50/0/13
20013 pots up up 3513$ 0 50/0/14
20014 pots up up 3514$ 0 50/0/15
20015 pots up up 3515$ 0 50/0/16
20016 pots up up 3516$ 0 50/0/17
20017 pots up up 3517$ 0 50/0/18
20018 pots up up 3518$ 0 50/0/19
20019 pots up up 3519$ 0 50/0/20
20020 pots up up 3520$ 0 50/0/21
20021 pots up up 3521$ 0 50/0/22
20022 pots up up 3522$ 0 50/0/23
20023 pots up up 3523$ 0 50/0/24
20024 pots up up 3500$ 0 50/0/26

dsobrinho · ‎06-15-2015

Hi,

I see tha that you have a plar configured in each FXO to a specific extension number as show below:

120 pots up up 3554 0 up 0/0/0
121 pots up up 3552 0 up 0/0/1
122 pots up up 3553 0 up 0/0/2
123 pots up up 3551 0 up 0/0/3
124 pots up up 3554 0 up 0/1/0
125 pots up up 3553 0 up 0/1/1
126 pots up up 5510 0 up 0/1/3 okay to answer

Now in this list below you can see the extension registered:

20001 pots up up 3501$ 0 50/0/2
20002 pots up up 3502$ 0 50/0/3
20003 pots up up 3503$ 0 50/0/4
20004 pots up up 3526$ 0 50/0/5
20005 pots up up 3505$ 0 50/0/6
20006 pots up up 3506$ 0 50/0/7
20007 pots up up 3507$ 0 50/0/8
20008 pots up up 3508$ 0 50/0/9
20009 pots up up 3509$ 0 50/0/10
20010 pots up up 3510$ 0 50/0/11
20011 pots up up 3511$ 0 50/0/12
20012 pots up up 3512$ 0 50/0/13
20013 pots up up 3513$ 0 50/0/14
20014 pots up up 3514$ 0 50/0/15
20015 pots up up 3515$ 0 50/0/16
20016 pots up up 3516$ 0 50/0/17
20017 pots up up 3517$ 0 50/0/18
20018 pots up up 3518$ 0 50/0/19
20019 pots up up 3519$ 0 50/0/20
20020 pots up up 3520$ 0 50/0/21
20021 pots up up 3521$ 0 50/0/22
20022 pots up up 3522$ 0 50/0/23
20023 pots up up 3523$ 0 50/0/24
20024 pots up up 3500$ 0 50/0/26

Only extesion 5510 is ready to answer. The plar is point to a specifc extension numbers if the extension number is unreachable (3551;3552;3553;3554) the external call can not be answered.

You can change the plar number in each FXO to an extension registered or create a Hunt-Group with a pool of extension registered.

config term
!
voice-port 0/0/0
 connection plar 3502

!
voice-port 0/0/1
 connection plar 3510

Best regards
Daniel Sobrinho

Daniel Sobrinho

ram.r.atkuri1 · ‎06-15-2015

@dsobrinho

Can I make all the connection plars as 5510 in the voice ports?

dsobrinho · ‎06-15-2015

Hi ram.r.atkuri,

Yes, Only verify before who is extension 5510. I recommend setup to Telephonist.

Best regards,

Daniel

Daniel Sobrinho

ram.r.atkuri1 · ‎06-15-2015

Hi Daniel,

I tried to call the number which has the plar 5510 associated. It rings twice and gives me a fast busy signal. Do you recommend making all the connection plars set to 5510?

Thanks,

Ram Atkuri.

dsobrinho · ‎06-15-2015

Hi ram.r.atkuri1,

Can you please reproduce the issue and collect these debugs:

################################
Debugs on the CME:

To Collect the debugs use this procedure:
https://supportforums.cisco.com/docs/DOC-16310

Conf t
service sequence-numbers
service timestamps debug datetime localtime msec
service timestamps log datetime msec
logging buffered 10000000 debug
no logging console
no logging monitor
default logging rate-limit
default logging queue-limit
voice iec syslog
Exit

debug ccsip all

!
debug voip ccapi inout

!
debug voip vtsp default

!
debug voip vtsp session
!

-Enable Putty to log all output to a file here and run the failed call
scenario test, then run the following and collect the output:
show debug
Undebug all
Terminal length 0
Show log
Terminal default length

#############################################

#############################################

And let me know the exact:

Calling party:
Called party:

Attach the file here.

Daniel Sobrinho

ram.r.atkuri1 · ‎06-29-2015

Hi Daniel,

I could not get a right answer yet. There is still incoming calls problem. I have attached the debug. Could you please help me out. It shows disconnect cause value 1 (number unassigned) and cause value 17 (user busy).

dsobrinho · ‎06-29-2015

Hi,

I can see in the debug the destination called as extension 3551. I believe that you have a connection plar applied yet in one of FXO to 3551. Verify the FXO again. If you do not have the extension connected (IP PHONE connected and registered) the answer allways will be cause value 1 (number unassigned).

120 pots up up   3554   0 up 0/0/0
121 pots up up   3552   0 up 0/0/1
122 pots up up   3553   0 up 0/0/2
123 pots up up   3551   0 up 0/0/3
124 pots up up   3554   0 up 0/1/0
125 pots up up   3553   0 up 0/1/1
126 pots up up   5510       0 up 0/1/3

Jun 29 2015 07:42:07.730 EDT: //-1/B49948589233/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=3049578157
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=3551
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

Daniel Sobrinho

ram.r.atkuri1 · ‎06-29-2015

I changed '3551' to '3500' which is an extension in use. When I dialed the 10 digit number it is ringing on her extension. She also has 3 other lines on the same phone. How can I make it to ring?

dsobrinho · ‎06-29-2015

Hi,

I do not know if I understand your question now. You can assign the 3 extensions to ring?

Note: One solution that I propose, would be create a hunt-group with one Pilot Number that will be assigned in FXOs ports, inside the hunt-group you can insert two o more extension numbers. In the hunt-group you can select the algorithm (to ring in all extension in the same time, or to ring in longest Idle extension). There are many others configuration that you can use.

Use this documment as reference (find for hunt group)

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmecover.html#pgfId-1118926

Best regards,

Daniel Sobrinho

Siva chinap · ‎06-29-2015

@dsobrinho +5

Just apply this solution ...your problem will be resolved

michael.locapo@corebts.com · ‎10-15-2018

ram.r.atkuri1 · ‎06-15-2015

Thank you for a very fast reply @dsobrinho. Here is the show voice port output.

thanks,

Ram