Solved: incoming sip call with no audio drop after 10 seconds - Page 2

mohammed asif suleman · ‎03-31-2013

Hi all,

i am facing a problem in sip line configuration.

i am configuring sip line on branch router 2921. Incoming sip calls are disconnecting after 10 sec and there is no audio for either side.

the other end is hearing only call progress tone even after my side answers the call.

and out going call choosing a different dial-peer than what it should use.

the call flow is like below

ITSP----------->Branch Router---------->head office Router------------->call manager.

i am attaching the router config and duebugs here....

any help will be highly appriciated...

thanks in advance.

Out going vall debug voice ccapi inout

what does this means Disconnect Cause=57 Bearer capability not authorized

This cause indicates that the user has requested a bearer capability which is implemented by the equipment which generated this cause but the user is not authorized to use.

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/cc_api_display_ie_subfields:

cc_api_call_setup_ind_common:

cisco-username=CIPC

----- ccCallInfo IE subfields -----

cisco-ani=2300

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=1

dest=90542014824

cisco-desttype=0

cisco-destplan=0

cisco-rdie=FFFFFFFF

cisco-rdn=

cisco-rdntype=-1

cisco-rdnplan=-1

cisco-rdnpi=-1

cisco-rdnsi=-1

cisco-redirectreason=-1 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/cc_api_call_setup_ind_common:

Interface=0x31C5F568, Call Info(

Calling Number=2300,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

Called Number=90542014824(TON=Unknown, NPI=Unknown),

Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=T RUE,

Incoming Dial-peer=304, Progress Indication=NULL(0), Calling IE Present=TRUE,

Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALS E), Call Id=1026

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/ccCheckClipClir:

In: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pre sentation=Allowed)

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/ccCheckClipClir:

Out: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pr esentation=Allowed)

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243: :cc_get_feature_vsa malloc success

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243: cc_get_feature_vsa count is 1

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243: :FEATURE_VSA attributes are: feature_name:0,feature_time:8 05326136,feature_id:109

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_api_call_setup_ind_common:

Set Up Event Sent;

Call Info(Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passe d, Presentation=Allowed),

Called Number=90542014824(TON=Unknown, NPI=Unknown))

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_process_call_setup_ind:

Event=0x32503920

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

Try with the demoted called number 90542014824

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallSetContext:

Context=0x2CD7DC18

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_process_call_setup_ind:

>>>>CCAPI handed cid 1026 with tag 304 to app "_ManagedAppProcess_Default"

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallProceeding:

Progress Indication=NULL(0)

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

Destination=, Calling IE Present=TRUE, Mode=0,

Outgoing Dial-peer=304, Params=0x2CD7C7F8, Progress Indication=NULL(0)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCheckClipClir:

In: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pre sentation=Allowed)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCheckClipClir:

Out: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pr esentation=Allowed)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

Destination Pattern=.T, Called Number=90542014824, Digit Strip=FALSE

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Present ation=Allowed),

Called Number=90542014824(TON=Unknown, NPI=Unknown),

Redirect Number=, Display Info=

Account Number=CIPC, Final Destination Flag=TRUE,

Guid=00087A1D-B938-8115-0200-7401C0A82078, Outgoing Dial-peer=304

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/cc_api_display_ie_subfields:

ccCallSetupRequest:

cisco-username=CIPC

----- ccCallInfo IE subfields -----

cisco-ani=2300

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=1

dest=90542014824

cisco-desttype=0

cisco-destplan=0

cisco-rdie=FFFFFFFF

cisco-rdn=

cisco-rdntype=-1

cisco-rdnplan=-1

cisco-rdnpi=-1

cisco-rdnsi=-1

cisco-redirectreason=-1 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccIFCallSetupRequestPrivate:

Interface=0x31CB243C, Interface Type=3, Destination=, Mode=0x0,

Call Params(Calling Number=2300,(Calling Name=)(TON=Unknown, NPI=Unknown, Scr eening=User, Passed, Presentation=Allowed),

Called Number=90542014824(TON=Unknown, NPI=Unknown), Calling Translated=FALSE ,

Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=30 4, Call Count On=FALSE,

Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Appl ication Call Id=)

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247: :cc_get_feature_vsa malloc success

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247: cc_get_feature_vsa count is 2

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247: :FEATURE_VSA attributes are: feature_name:0,feature_time:8 05325912,feature_id:110

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/ccIFCallSetupRequestPrivate:

SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/ccCallSetContext:

Context=0x2CD7C7A8

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccSaveDialpeerTag:

Outgoing Dial-peer=304

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/cc_api_call_proceeding:

Interface=0x31CB243C, Progress Indication=NULL(0)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnected:

Cause Value=57, Interface=0x31CB243C, Call Id=1027

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnected:

Call Entry(Responsed=TRUE, Cause Value=57, Retry Count=0)

*Mar 31 13:23:56.319: //1026/00087A1D0200/CCAPI/ccCallReleaseResources:

release reserved xcoding resource.

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallSetAAA_Accounting:

Accounting=0, Call Id=1027

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallDisconnect:

Cause Value=57, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect C ause=57)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallDisconnect:

Cause Value=57, Call Entry(Responsed=TRUE, Cause Value=57)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

Disposition=0, Interface=0x31CB243C, Tag=0x0, Call Id=1027,

Call Entry(Disconnect Cause=57, Voice Class Cause Code=0, Retry Count=0)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

Call Disconnect Event Sent

*Mar 31 13:23:56.319: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.319: :cc_free_feature_vsa freeing 30004C50

*Mar 31 13:23:56.319: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.319: vsacount in free is 1

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/ccCallDisconnect:

Cause Value=57, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect C ause=0)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/ccCallDisconnect:

Cause Value=57, Call Entry(Responsed=TRUE, Cause Value=57)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_get_transfer_info:

Transfer Number=NULL

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

Disposition=0, Interface=0x31C5F568, Tag=0x0, Call Id=1026,

Call Entry(Disconnect Cause=57, Voice Class Cause Code=0, Retry Count=0)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

Call Disconnect Event Sent

*Mar 31 13:23:56.323: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.323: :cc_free_feature_vsa freeing 30004D30

*Mar 31 13:23:56.323: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.323: vsacount in free is 0

ASIC-KHBR-RTR#

ASIC-KHBR-RTR#u all

All possible debugging has been turned off

Ayodeji Okanlawon · ‎03-31-2013

Ok..Then you need to go to your provider,.They have not configured their end correctly. They are rejecting calls from the customer IP address.

Hey, dont forget to rate useful posts!

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mohammed asif suleman · ‎03-31-2013

thinkyou very much Mr.aokanlawon,

you are really great, i don't know how to thank you for this help .

if there is + 100 then also i can easily hit that for you closing my eyes, you worth more than that.

Ayodeji Okanlawon · ‎03-31-2013

I am happy to help. Let me know what your provider say

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts

mohammed asif suleman · ‎03-31-2013

Sure,it will be my pleasure to let you know about the progress , i have to followup with them .

and i am really sorry for making you awake till now for my issue.

Thnanks a lot.

mohammed asif suleman · ‎04-01-2013

Hi Mr.aoklanwon,

good day...

about the yesterdays outgoing call issue i spoke to the provider and they are saying that they are receiving only 4 digit number 2300, and told to send 7 digit number 80623..

i modified the translation as

voice translation-rule 3

rule 1 /^[2-3].../ /8062300/

now outgoing calls from 2300 going out through gateway but connecting to provider call center. this is strange

when i am dialing from ext 2301 which will go out as 8062301 is working fine

any suggestion,i will be very happy to hear from you.thankyou very much

one more thing

i want all the calls coming on 2300 should go to 3080 which is Auto attendent. i tried it but not working can you please guide me .

Ayodeji Okanlawon · ‎04-01-2013

The translation rule looks correct..

can you do a test call and send debug voip ccapi inout and debug ccsip messages...Enable them together

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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mohammed asif suleman · ‎04-01-2013

Hi Mr.aokanlawon,

sorry i was stuck with some work so i coludn't reply.

i am attaching the debugs, the problem is when i am dialing my mobile number from the extension 2300 its getting connected to provider customer service center,

and when i am dialing with any other extension i.e, 23.. then outgoing is fine.

and incoming is working fine. but i want the incoming call go to my Auto Attendent(3080)

i tried by modifeing translation patterns but its not working.

Ayodeji Okanlawon · ‎04-01-2013

Muhammed,

The Caller ID is showing the correct number 8062300...So you will need to speak to your provider again to find out why the call from this extension is sent to the call center..Thats a problem they need to resolve. There is nothing you can do on your end..

What number do you want to go to 3080...I mean which dialled number?

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mohammed asif suleman · ‎04-01-2013

All incoming calls from 2300 to 2399 sholud go to 3080.

Ayodeji Okanlawon · ‎04-01-2013

What is the called number nfrom outside...is it 80623.. or 0380623..

Please do a test call for an inbound call for me and send me debug voip ccapi inout

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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mohammed asif suleman · ‎04-01-2013

the called number from outside local incoming calls will coming to 8062300 and long distance incoming will be 03-8062300

as 03 is the code for long distance.

Ayodeji Okanlawon · ‎04-01-2013

It is not working because the translation pattern is not behaving properly..Im not sure why its doing this..

ccCallSetupRequest:

cisco-username=542014824

----- ccCallInfo IE subfields -----

cisco-ani=0542014824

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=0

dest=30808062300---------------------the dialled number is changed to this instead of just 3080

please configure this...

voice translation-rule 2

rule 1 /^80623../ /3080/

rule 2/ ^0380623../ /3080/

Test again..

What is configured for the AUTO attendant? Wha type of auto attendant is it..does it work when you dial 3080 internally?

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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mohammed asif suleman · ‎04-01-2013

Hi,

its a simple auto attendent for branches confiured on cisco unity located at head office,

yes for incoming calls from PSTN lines( till now we are using) calles are handled by the auto attendent and internally also it plays when we dial 3080.

mohammed asif suleman · ‎04-01-2013

i slightly changed the translation rules and dial-peers

please have a look whether these are correct

voice translation-rule 1

rule 1 /^5$........$/ /05\1/

rule 2 /^1$.......$/ /01\1/

rule 3 /^2$.......$/ /02\1/

rule 4 /^3$.......$/ /\1/

!

voice translation-rule 2

rule 1 // /3080/

!

voice translation-rule 3

rule 1 /^23$..$/ /80623\1/

rule 2 /^3.../ /8062300/

!

voice translation-rule 4

rule 1 /^80623../ /3080/

rule 2 /^0380623../ /3080/

!

voice translation-rule 5

rule 1 /^77$.......$/ /\1/

rule 2 /^77$.........$/ /\1/

rule 3 /^77$............$/ /\1/

rule 4 /^77$..........$/ /\1/

!

voice translation-rule 6

rule 1 /^238$.$/ /03806\1/

!

voice translation-profile INCOM_SIP

translate calling 1

translate called 2

!

voice translation-profile INCO_SIP

translate calling 1

translate called 4

!

voice translation-profile OUT-SIP

translate calling 3

translate called 1

!

voice translation-profile OUT_FAX

translate calling 6

translate called 5

dial-peer voice 15 voip

description ***incoming From STC Server to CUCM***

translation-profile incoming INCO_SIP

destination-pattern ^80623..$

progress_ind progress enable 8

session target ipv4:192.168.12.189

voice-class codec 1

dtmf-relay rtp-nte h245-signal h245-alphanumeric

no vad

!

dial-peer voice 10 voip

description *** Incoming to PUB ***

translation-profile incoming INCO_SIP

destination-pattern ^80623..$

progress_ind progress enable 8

rtp payload-type cisco-codec-fax-ack 111

rtp payload-type nte 97

session protocol sipv2

voice-class codec 1

dtmf-relay rtp-nte h245-signal h245-alphanumeric

no vad

!

dial-peer voice 40 voip

description ****from LD to CallManager - SUB****

translation-profile incoming INCO_SIP

destination-pattern ^0380623..$

session target ipv4:192.168.12.189

voice-class codec 1

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 30 voip

description ***from LD to CallManager - PUB***

translation-profile incoming INCO_SIP

destination-pattern ^0380623..$

session target ipv4:192.168.12.190

voice-class codec 1

voice-class h323 1

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 31 voip

description ****To SUB****

preference 1

session target ipv4:192.168.12.189

voice-class codec 1

voice-class h323 1

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 20 voip

description ***TO-STC-LOCAL_DAMMAM***

translation-profile outgoing OUT-SIP

destination-pattern .T

progress_ind progress enable 8

rtp payload-type cisco-codec-fax-ack 111

rtp payload-type nte 97

session protocol sipv2

session target ipv4:10.205.20.50:5060

session transport udp

voice-class codec 1

dtmf-relay rtp-nte digit-drop

no vad

mohammed asif suleman · ‎04-01-2013

debug doc after I removed the dial-peer 20 as it is for outgoing dial-peer but incoming call coming through this

even though i removed that, incoming call landing on ext 2300