incoming sip call with no audio drop after 10 seconds

[mohammed asif suleman]

Hi all,

i am facing a problem in sip line configuration.

i am configuring sip line on branch router 2921. Incoming sip calls are disconnecting after 10 sec and there is no audio for either side.

the other end is hearing only call progress tone even after my side answers the call.

and out going call choosing a different dial-peer than what it should use.

the call flow is like below

ITSP----------->Branch Router---------->head office Router------------->call manager.

i am attaching the router config and duebugs here....

any help will be highly appriciated...

thanks in advance.

Out going vall debug voice ccapi inout

what does this means     Disconnect Cause=57   Bearer capability not authorized

This cause indicates that the user has requested a bearer capability which is implemented by the equipment which generated this cause but the user is not authorized to use.

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=CIPC

   ----- ccCallInfo IE subfields -----

   cisco-ani=2300

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=1

   dest=90542014824

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=-1

   cisco-rdnplan=-1

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/cc_api_call_setup_ind_common:

   Interface=0x31C5F568, Call Info(

   Calling Number=2300,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User,                                                                                         Passed, Presentation=Allowed),

   Called Number=90542014824(TON=Unknown, NPI=Unknown),

   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=T                                                                                        RUE,

   Incoming Dial-peer=304, Progress Indication=NULL(0), Calling IE Present=TRUE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALS                                                                                        E), Call Id=1026

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/ccCheckClipClir:

   In: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pre                                                                                        sentation=Allowed)

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/ccCheckClipClir:

   Out: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pr                                                                                        esentation=Allowed)

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243: :cc_get_feature_vsa malloc success

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243:  cc_get_feature_vsa count is 1

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243: :FEATURE_VSA attributes are: feature_name:0,feature_time:8                                                                                        05326136,feature_id:109

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_api_call_setup_ind_common:

   Set Up Event Sent;

   Call Info(Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passe                                                                                        d, Presentation=Allowed),

   Called Number=90542014824(TON=Unknown, NPI=Unknown))

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_process_call_setup_ind:

   Event=0x32503920

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 90542014824

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallSetContext:

   Context=0x2CD7DC18

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 1026 with tag 304 to app "_ManagedAppProcess_Default"

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallProceeding:

   Progress Indication=NULL(0)

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

   Destination=, Calling IE Present=TRUE, Mode=0,

   Outgoing Dial-peer=304, Params=0x2CD7C7F8, Progress Indication=NULL(0)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCheckClipClir:

   In: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pre                                                                                        sentation=Allowed)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCheckClipClir:

   Out: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pr                                                                                        esentation=Allowed)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

   Destination Pattern=.T, Called Number=90542014824, Digit Strip=FALSE

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

   Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Present                                                                                        ation=Allowed),

   Called Number=90542014824(TON=Unknown, NPI=Unknown),

   Redirect Number=, Display Info=

   Account Number=CIPC, Final Destination Flag=TRUE,

   Guid=00087A1D-B938-8115-0200-7401C0A82078, Outgoing Dial-peer=304

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/cc_api_display_ie_subfields:

   ccCallSetupRequest:

   cisco-username=CIPC

   ----- ccCallInfo IE subfields -----

   cisco-ani=2300

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=1

   dest=90542014824

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=-1

   cisco-rdnplan=-1

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccIFCallSetupRequestPrivate:

   Interface=0x31CB243C, Interface Type=3, Destination=, Mode=0x0,

   Call Params(Calling Number=2300,(Calling Name=)(TON=Unknown, NPI=Unknown, Scr                                                                                        eening=User, Passed, Presentation=Allowed),

   Called Number=90542014824(TON=Unknown, NPI=Unknown), Calling Translated=FALSE                                                                                        ,

   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=30                                                                                        4, Call Count On=FALSE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Appl                                                                                        ication Call Id=)

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247: :cc_get_feature_vsa malloc success

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247:  cc_get_feature_vsa count is 2

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247: :FEATURE_VSA attributes are: feature_name:0,feature_time:8                                                                                        05325912,feature_id:110

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/ccIFCallSetupRequestPrivate:

   SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/ccCallSetContext:

   Context=0x2CD7C7A8

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccSaveDialpeerTag:

   Outgoing Dial-peer=304

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/cc_api_call_proceeding:

   Interface=0x31CB243C, Progress Indication=NULL(0)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnected:

   Cause Value=57, Interface=0x31CB243C, Call Id=1027

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnected:

   Call Entry(Responsed=TRUE, Cause Value=57, Retry Count=0)

*Mar 31 13:23:56.319: //1026/00087A1D0200/CCAPI/ccCallReleaseResources:

   release reserved xcoding resource.

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallSetAAA_Accounting:

   Accounting=0, Call Id=1027

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallDisconnect:

   Cause Value=57, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect C                                                                                        ause=57)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallDisconnect:

   Cause Value=57, Call Entry(Responsed=TRUE, Cause Value=57)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x31CB243C, Tag=0x0, Call Id=1027,

   Call Entry(Disconnect Cause=57, Voice Class Cause Code=0, Retry Count=0)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

*Mar 31 13:23:56.319: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.319: :cc_free_feature_vsa freeing 30004C50

*Mar 31 13:23:56.319: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.319:  vsacount in free is 1

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/ccCallDisconnect:

   Cause Value=57, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect C                                                                                        ause=0)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/ccCallDisconnect:

   Cause Value=57, Call Entry(Responsed=TRUE, Cause Value=57)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_get_transfer_info:

   Transfer Number=NULL

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x31C5F568, Tag=0x0, Call Id=1026,

   Call Entry(Disconnect Cause=57, Voice Class Cause Code=0, Retry Count=0)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

*Mar 31 13:23:56.323: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.323: :cc_free_feature_vsa freeing 30004D30

*Mar 31 13:23:56.323: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.323:  vsacount in free is 0

ASIC-KHBR-RTR#

ASIC-KHBR-RTR#u all

All possible debugging has been turned off

[Ayodeji Okanlawon]

Your gateway is not properly configured..

Please configure the following:

dial-peer voice 305 voip

translation-profile incoming INCO_SIP

incoming called number 8062300

session protocol sipv2

rtp payload-type nte 97

session transport udp

voice-class codec 1

dtmf-relay rtp-nte

no vad

voice translation-profile INCO_SIP

translate calling 1

translate called 2

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

[mohammed asif suleman]

Thankyou very much Mr.aokanlawon,

i am very sorry for the delay in reply , i was heading home after workhours

you are correct i was missing the dial-peer, but the problem is incoming call landing on the extension 2300 but when i answer the call there is no audio and the call getting droped after 10 seconds.

and the caller is hearing the call progress tone only,actually the call not getting established after pressing answer key on the ip phone 2300.

and the out going is also getting droped after maching the dial-peer .

all i am getting in the debug is cause code 57

which i am unable to undestand what the reason is...

please help me to get rid of the issue.

[Ayodeji Okanlawon]

The debug you  have sent shows that 2300 is the calling number and the called number is 90542014824. Its either you have sent the wrong debug or something...

Please do another test call and send

debug voip ccapi inout

debug ccsip messages

Even this call on this debug matches dial-peer 304 for both inbound and outbound leg...

Can you describe your call flow..like this (put the correct protocols)

ITSP---SIP---branch router---SIP/H323---HQ router---SIP/h323--CUCM

You need to send the config on both routers

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

[mohammed asif suleman]

Hi Mr.aokanlawon

thankyou very much for your support...

the configs for both routers and debugs for incoming and outgoing calls are attached please check

the callflow is like

ITSP---->SIP----->branch router-------->h323---------->HQ router---------->h323-------->CUCM

[Ayodeji Okanlawon]

There is no attachment

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

[mohammed asif suleman]

sorry...

[Ayodeji Okanlawon]

You are doing EO to h323 leg, hence you are going to need to enable fast start. The logs show that CUBE is doing fast start to CUCM, but I dont think your CUCM is enabled for fast start on the h323 gateway, so make sure that the you select g711 as the codec for fast start. You can enable and make your test call again.. You need to ensure that the region between the MTP and h323 gateway is set to G711

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

[mohammed asif suleman]

Hi aokanlawon,

can you please guide me from where can i enable fast start option for the gateway in cucm

ok i will prepare this for the next test call

Thankyou so much for helping me, if possible can you please spare some time for this issue tommorrow

ok i enabled the Inbound fast start

[mohammed asif suleman]

HI Mr. aokanlawon,

hurray...

thankyou very much .....incoming working now ...after enabling fast start but outgoing still not working.

[Ayodeji Okanlawon]

Ok, thas good to hear. Did you enable outbound fast start also? You need both inbound and outbound...

Please enable it and send me

debug h225 asn1

debug h245 asn1

debug ccsip messages

debug voip ccapi inout

[Ayodeji Okanlawon · Accepted solution]

Its on the h323 gateway page...You need to check enable inbound fast start and also enable outbound fast start

You also need to check "MTP required"

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[mohammed asif suleman]

attaching the debug file

[Ayodeji Okanlawon]

I have looked at it and your provider seem to be rejecting the call

Is this call sent directly to your provider on 10.205.20.50?

What ip address do you use to connect to your provider? Which ip address is thsi 172.29.25.246

*Apr  1 01:36:19.416: //3331/001FF36C0200/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 403 Forbidden

Via: SIP/2.0/UDP 172.29.25.246:5060;branch=z9hG4bK825AA

Record-Route: <10.205.20.50:5060>

Call-ID:

62F46BA7-99A311E2-8E6197E8-26CACF4@172.29.25.246

From: <2300>;tag=1824053C-49B

To: <0542014824>;tag=sbc08046515s73k

CSeq: 101 INVITE

Reason: Q.850;cause=21;text="call rejected"

Warning: 399 - "SoftX3000 R601-CCU Rel POS:[3103] Release from CR"

Content-Length: 0

*Apr  1 01:36:19.416: //3331/001FF36C0200/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 403 Forbidden

Via: SIP/2.0/UDP 172.29.25.246:5060;branch=z9hG4bK825AA

Record-Route: <10.205.20.50:5060>

Call-ID: 62F46BA7-99A311E2-8E6197E8-26CACF4@172.29.25.246

From: <2300>;tag=1824053C-49B

To: <0542014824>;tag=sbc08046515s73k

CSeq: 101 INVITE

Reason: Q.850;cause=21;text="call rejected"

Warning: 399 - "SoftX3000 R601-CCU Rel POS:[3103] Release from CR"

Content-Length: 0

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

[mohammed asif suleman]

the details sent by the provider are

Customer IP address=  172.29.25.246/30

STC IP Address =             172.29.25.245/30

Protocol= SIP 

SIP Port = 5060 

Transport Protocol=UDP

Voice Codec= G711 A-Law 

DTMF = IN-Band DTMF with RFC2833 

SIP Server IP address = 10.205.20.50