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IP 8851 not Ringing

BrianThorpe2468
Level 1
Level 1

I have a Cisco IP 8851 that is not Ringing. Even when you hit volume up or down to set ring volume you do not hear a audible ring like on other phones. All CUCM 11.5 settings look right such as “device ring”. Any ideas?

1 Accepted Solution

Accepted Solutions

BrianThorpe2468
Level 1
Level 1
SOLVED Turns out the Volume button was broken. When I replaced the phone it worked fine and I brought broken phone back, re-registered and I had the same problem.

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4 Replies 4

George Sotiropoulos
Cisco Employee
Cisco Employee

Hello Brian,

 

Can you check under "Directory Number Configuration" -> "Line 1 on Device XXXXX" that the Ring Setting (on Phone Idle) is set to "Ring" (if this is not the default option in your implementation).

George

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies

Yes “Ring Setting” is set to “Use System Default” which most phones are set
as.

Could you change it to ring to check if it makes any difference?

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies

BrianThorpe2468
Level 1
Level 1
SOLVED Turns out the Volume button was broken. When I replaced the phone it worked fine and I brought broken phone back, re-registered and I had the same problem.
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