07-05-2013 12:04 PM - edited 03-16-2019 06:14 PM
hi guys,
hope someone help shed some light here. our call centre agents use ip communicator to take calls. we are looking for a usb headset (if any available in the market) that has the ability for another agent (trainee) to shadow. basically a headset that spits into two. one agent take the call and answer, other will listen to the call. i was lookiing around but couldnt really come up with anything. pls let me knw if you know anything.
thanks a bunch.
vijay
07-05-2013 12:24 PM
You can use a 2.5mm jack headset with splitter.
07-06-2013 08:28 AM
If you have trouble with You need to start with one of the two major headset vendors. I'll use Plantronics in this example:
There is also a 3.5mm analog audio option; however, I would attempt to avoid that route since it isn't amplified. The sound card may not drive enough voltage/ohms for multiple headsets.
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