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IP Phone 7841 resetting issues Energywise

wilsonsant
Level 6
Level 6

Hi Guys,

 

The specific phone 7841 in my network is resetting any times. Verifying the logs I saw the is appearing the message: "Phone shutdown error: Could not hang up; the required EnergyWise domain is not configured."

 

 [08:01:11,07-08-18] ITL instalado
 [08:01:13,07-08-18] SEP6899CD85abcd.cnf.xml.sgn(HTTP)
 [08:06:45,07-08-18] Phone shutdown erro: Coud not hang up: not was possible turn off; ther requered EnergyWise domain is not configured

 

Not is clear for me if this problem is occuring because We have any problem with Switch configuration or IP Phone. Any have idea about this?

 

Thanks,

 

Regards,

 

Wilson

 
 
 
10 Replies 10

Joel.Benson
Level 1
Level 1

What version is your switch?

 

I have seen issues where the enegerywise doesnt agree with IOS 12.2 and older

Leo Laohoo
Hall of Fame
Hall of Fame
I am familiar with EnergyWise.
Check the port configuration of the phone. There should be lines that start with "energywise level".

Hi Leo,

 

Thanks a lot for Your contact. This configuration that You mentione there are not. Follow the configuration. Follow the configuration on Switch Port:

 

interface GigabitEthernet2/0/2
 description ## USUARIOS ##
 switchport access vlan 30
 switchport mode access
 switchport nonegotiate
 switchport voice vlan 40
 switchport port-security maximum 2
 switchport port-security
 srr-queue bandwidth share 1 30 35 5
 priority-queue out
 mls qos trust device cisco-phone
 mls qos trust cos
 auto qos voip cisco-phone
 storm-control broadcast level 0.50
 storm-control multicast level 0.50
 service-policy input AUTOQOS-SRND4-CISCOPHONE-POLICY
!
interface GigabitEthernet2/0/3
 description ## USUARIOS ##
 switchport access vlan 30
 switchport mode access
 switchport nonegotiate
 switchport voice vlan 40
 switchport port-security maximum 2
 switchport port-security
 srr-queue bandwidth share 1 30 35 5
 priority-queue out
 mls qos trust device cisco-phone
 mls qos trust cos
 auto qos voip cisco-phone
 storm-control broadcast level 0.50
 storm-control multicast level 0.50
 service-policy input AUTOQOS-SRND4-CISCOPHONE-POLICY

!
interface GigabitEthernet2/0/4
 description ## USUARIOS ##
 switchport access vlan 30
 switchport mode access
 switchport nonegotiate
 switchport voice vlan 40
 switchport port-security maximum 2
 switchport port-security
 srr-queue bandwidth share 1 30 35 5
 priority-queue out
 mls qos trust device cisco-phone
 mls qos trust cos
 auto qos voip cisco-phone
 storm-control broadcast level 0.50
 storm-control multicast level 0.50
 service-policy input AUTOQOS-SRND4-CISCOPHONE-POLICY
end


-----------------------------------

SW-ACCE(config)#energywise ?
  domain  Set the EnergyWise domain this entity should join

SW-ACCE(config)#energywise domain ?
  WORD  Domain name

SW-(config)#

----------------------------------
SW-ACCESS#sh version
Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 12.2(55)SE7, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Mon 28-Jan-13 10:28 by prod_rel_team
Image text-base: 0x00003000, data-base: 0x01B00000

ROM: Bootstrap program is Alpha board boot loader
BOOTLDR: C2960S Boot Loader (C2960S-HBOOT-M) Version 12.2(55r)SE, RELEASE SOFTWARE (fc1)

SW-ACCESS uptime is 11 weeks, 2 days, 18 hours, 34 minutes
System returned to ROM by power-on
System restarted at 15:14:22 BR-SPO Sun May 20 2018
System image file is "flash:/c2960s-universalk9-mz.122-55.SE7/c2960s-universalk9-mz.122-55.SE7.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C2960S-48LPS-L (PowerPC) processor (revision E0) with 131072K bytes of memory.
Processor board ID TSP1849AHKB
Last reset from power-on
2 Virtual Ethernet interfaces
1 FastEthernet interface
104 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : 84:80:2D:15:27:80
Motherboard assembly number     : 73-10000-09
Power supply part number        : 341-0000-01
Motherboard serial number       : TSP18400028
Power supply serial number      : LOM1000002D
Model revision number           : E0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-BR
Daughterboard assembly number   : 73-11000-04
Daughterboard serial number     : TSP18400084
System serial number            : TSP0009AHKB
Top Assembly Part Number        : 800-40076-01
Top Assembly Revision Number    : G0
Version ID                      : V01
Daughterboard revision number   : A0
Hardware Board Revision Number  : 0x01


Switch Ports Model              SW Version            SW Image
------ ----- -----              ----------            ----------
*    1 52    WS-C2960S-48LPS-L  12.2(55)SE7           C2960S-UNIVERSALK9-M
     2 52    WS-C2960S-48LPS-L  12.2(55)SE7           C2960S-UNIVERSALK9-M


Switch 02
---------
Switch Uptime                   : 11 weeks, 2 days, 18 hours, 40 minutes
Base ethernet MAC Address       : 84:80:2D:15:36:00
Motherboard assembly number     : 73-11000-09
Power supply part number        : 341-0000-02
Motherboard serial number       : TSP18400094
Power supply serial number      : DCA1000U0F1
Model revision number           : A0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-BR
Daughterboard assembly number   : 73-11933-04
Daughterboard serial number     : TSP00094560
System serial number            : TSP0000AFLO
Top assembly part number        : 800-40076-01
Top assembly revision number    : B0
Version ID                      : V01
Daughterboard revision number   : A0

Configuration register is 0xF

SW-ACCESS#

 

 

Note: This problem is occuring with only one IP Phone

What is the output of 'sh energywise usage children'

Hi Mohammed Al Baqari,

 

Thanks a lot for Your contact. The configuration that You mentioned is disable

 


SW-ACCESS#show ener
SW-ACCESS#show energywise
EnergyWise is Disabled

SW-ACCESS#

 

Thanks,

 

Regards,

 

Wilson

Then you can ignore this error. The problem isn't related to energywise. I
believe the phone is searching for energywise because its enabled but the
switch isn't configured for it.


Hi Mohammed,

 

But, this not is weird? because all IP Phones and all Switch port are configuration same and only one IP Phone occurr this problem.

 

Thanks,

 

Regards,

 

Wilson

If the phone doesn't support EnergyWise then it not "wierd".

Energywise not enabled globally.
The only thing I can think of is a firmware bug in the phone.

Hi Leo,

 

I changed the IP Phone and the problem not occurred more.

 

Thanks,

 

Regards,

 

Wilson