08-07-2018 05:52 AM - edited 03-17-2019 01:18 PM
Hi Guys,
The specific phone 7841 in my network is resetting any times. Verifying the logs I saw the is appearing the message: "Phone shutdown error: Could not hang up; the required EnergyWise domain is not configured."
[08:01:11,07-08-18] ITL instalado
[08:01:13,07-08-18] SEP6899CD85abcd.cnf.xml.sgn(HTTP)
[08:06:45,07-08-18] Phone shutdown erro: Coud not hang up: not was possible turn off; ther requered EnergyWise domain is not configured
Not is clear for me if this problem is occuring because We have any problem with Switch configuration or IP Phone. Any have idea about this?
Thanks,
Regards,
Wilson
08-07-2018 07:28 AM
What version is your switch?
I have seen issues where the enegerywise doesnt agree with IOS 12.2 and older
08-07-2018 04:28 PM
08-08-2018 06:03 AM
Hi Leo,
Thanks a lot for Your contact. This configuration that You mentione there are not. Follow the configuration. Follow the configuration on Switch Port:
interface GigabitEthernet2/0/2
description ## USUARIOS ##
switchport access vlan 30
switchport mode access
switchport nonegotiate
switchport voice vlan 40
switchport port-security maximum 2
switchport port-security
srr-queue bandwidth share 1 30 35 5
priority-queue out
mls qos trust device cisco-phone
mls qos trust cos
auto qos voip cisco-phone
storm-control broadcast level 0.50
storm-control multicast level 0.50
service-policy input AUTOQOS-SRND4-CISCOPHONE-POLICY
!
interface GigabitEthernet2/0/3
description ## USUARIOS ##
switchport access vlan 30
switchport mode access
switchport nonegotiate
switchport voice vlan 40
switchport port-security maximum 2
switchport port-security
srr-queue bandwidth share 1 30 35 5
priority-queue out
mls qos trust device cisco-phone
mls qos trust cos
auto qos voip cisco-phone
storm-control broadcast level 0.50
storm-control multicast level 0.50
service-policy input AUTOQOS-SRND4-CISCOPHONE-POLICY
!
interface GigabitEthernet2/0/4
description ## USUARIOS ##
switchport access vlan 30
switchport mode access
switchport nonegotiate
switchport voice vlan 40
switchport port-security maximum 2
switchport port-security
srr-queue bandwidth share 1 30 35 5
priority-queue out
mls qos trust device cisco-phone
mls qos trust cos
auto qos voip cisco-phone
storm-control broadcast level 0.50
storm-control multicast level 0.50
service-policy input AUTOQOS-SRND4-CISCOPHONE-POLICY
end
-----------------------------------
SW-ACCE(config)#energywise ?
domain Set the EnergyWise domain this entity should join
SW-ACCE(config)#energywise domain ?
WORD Domain name
SW-(config)#
----------------------------------
SW-ACCESS#sh version
Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 12.2(55)SE7, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Mon 28-Jan-13 10:28 by prod_rel_team
Image text-base: 0x00003000, data-base: 0x01B00000
ROM: Bootstrap program is Alpha board boot loader
BOOTLDR: C2960S Boot Loader (C2960S-HBOOT-M) Version 12.2(55r)SE, RELEASE SOFTWARE (fc1)
SW-ACCESS uptime is 11 weeks, 2 days, 18 hours, 34 minutes
System returned to ROM by power-on
System restarted at 15:14:22 BR-SPO Sun May 20 2018
System image file is "flash:/c2960s-universalk9-mz.122-55.SE7/c2960s-universalk9-mz.122-55.SE7.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
cisco WS-C2960S-48LPS-L (PowerPC) processor (revision E0) with 131072K bytes of memory.
Processor board ID TSP1849AHKB
Last reset from power-on
2 Virtual Ethernet interfaces
1 FastEthernet interface
104 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 84:80:2D:15:27:80
Motherboard assembly number : 73-10000-09
Power supply part number : 341-0000-01
Motherboard serial number : TSP18400028
Power supply serial number : LOM1000002D
Model revision number : E0
Motherboard revision number : A0
Model number : WS-C2960S-48LPS-BR
Daughterboard assembly number : 73-11000-04
Daughterboard serial number : TSP18400084
System serial number : TSP0009AHKB
Top Assembly Part Number : 800-40076-01
Top Assembly Revision Number : G0
Version ID : V01
Daughterboard revision number : A0
Hardware Board Revision Number : 0x01
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 52 WS-C2960S-48LPS-L 12.2(55)SE7 C2960S-UNIVERSALK9-M
2 52 WS-C2960S-48LPS-L 12.2(55)SE7 C2960S-UNIVERSALK9-M
Switch 02
---------
Switch Uptime : 11 weeks, 2 days, 18 hours, 40 minutes
Base ethernet MAC Address : 84:80:2D:15:36:00
Motherboard assembly number : 73-11000-09
Power supply part number : 341-0000-02
Motherboard serial number : TSP18400094
Power supply serial number : DCA1000U0F1
Model revision number : A0
Motherboard revision number : A0
Model number : WS-C2960S-48LPS-BR
Daughterboard assembly number : 73-11933-04
Daughterboard serial number : TSP00094560
System serial number : TSP0000AFLO
Top assembly part number : 800-40076-01
Top assembly revision number : B0
Version ID : V01
Daughterboard revision number : A0
Configuration register is 0xF
SW-ACCESS#
Note: This problem is occuring with only one IP Phone
08-07-2018 07:55 PM
08-08-2018 06:07 AM
Hi Mohammed Al Baqari,
Thanks a lot for Your contact. The configuration that You mentioned is disable
SW-ACCESS#show ener
SW-ACCESS#show energywise
EnergyWise is Disabled
SW-ACCESS#
Thanks,
Regards,
Wilson
08-08-2018 09:16 AM
08-08-2018 10:16 AM
Hi Mohammed,
But, this not is weird? because all IP Phones and all Switch port are configuration same and only one IP Phone occurr this problem.
Thanks,
Regards,
Wilson
08-08-2018 03:25 PM
08-24-2018 05:03 PM
08-27-2018 03:57 AM
Hi Leo,
I changed the IP Phone and the problem not occurred more.
Thanks,
Regards,
Wilson
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