IP phone 7942

[johnnyd714]

Have a Cisco IP phone that continues to display "Configuring IP"

What do I need to do?

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[Jaime Valencia]

Do you have DHCP configured??

Or have tried manual IP config???

HTH

java

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[johnnyd714]

IPv4 is DHCP enabled, IP address is shown
IPv6 is DHCPv6 enabled, IPv6 address is blank


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[Aman Soi]

Hi John,

You need to check the following:

a. reachability of Call Manager servers from phones.

b. whether Auto registration is enabled else u need to manually enter the MAC address of 7942 .

c. what is the version of call manager u are using ?

d. If it is DHCP enabled, have u defined TFTP IP address of CUCM server on which TFTP service is running  in pool.

regds,

aman

[Leo Laohoo]

Your phone could be in the wrong VLAN (no voice VLAN enabled).

Your voice VLAN may not have any DHCP configured.

[paolo bevilacqua]

Do you use a Cisco call control platform? If not, this is not really the right forum.