IP Phone Extension cannot be direct Dialed

[Cathy Adams]

I am using CUCM 6.1.4.1000-10.  All of my phone extensions can be direct dialed (ie: (acode)-266-nnnn where nnnn is the extension or directory number)

I am having an issue with on of the extensions.  When I dial it directly,  it gives me a busy signal.   Where in the CUCM should I start looking to correct this??

Thanks

Cathy

[Rob Huffman · Accepted solution]

Hi Cathy,

I think the simplest thing to do would be to remove the

DN from the phone or remove the phone completely, then go

to Call Routing > Route Plan Report > Unassigned DN's and

remove the DN in question. Then reset up the number/phone etc.

and retest

Cheers!

Rob

[Cathy Adams]

Thanks so much Rob for your quick response..  good idea..  I will do that.  Probably a  lot faster than trying to resolve what caused this anyway.

Have a fantastic weekend..

Cathy