IP-Phone is not registing to CUCM that TFTP migration from CME To CUCM.

[mitsuyuki5846]

Hello, I tryed migrate for TFTP Server from CME to CUCM 8.6(2).

IP-Phone 7970 Regist Success when I try to register the IP-Phone that has been registered in the old CME to the CUCM. IP-Phone's Firmware is Migrate to Firmware Release 9.2(3).

But, Regist Fail when TFTP address change from CME to CUCM in Firm 9.2(3) IP-Phone.

I tryed following steps:

  1. Firm 9.2(3) IP-Phone removed from the network.

  2. TFTP Address change in DHCP option.

    -> old : option 150/192.168.0.1(CME's IP Address)

    -> new : option 150/172.16.0.1(CUCM's IP Address)

  3. Firm 9.2(3) IP-Phone connect to the network.

  4. IP-Phone was request to old TFTP Server Address.

  5. I tryed Static Config for IP/TFTP Address on IP-Phone.

  6. IP-Phone was request to old TFTP Server Address.

What is the cause?

Thanks & Regards,

[afsal abdul gafoor]

Hello ,

What is the CUCM version ?

show version active output from all the nodes?

what is the default load for 7970 phones (Device,device defaults there you can figure out).

[mitsuyuki5846]

Hello, AFSAL ABDUL GAFOOR. Thanks for your reply.

■ show version active output from all the nodes?

- publisher

admin:show version active
Active Master Version: 8.6.2.24901-1
 

- subscriber 2 nodes

admin:show version active
Active Master Version: 8.6.2.24901-1

■ what is the default load for 7970 phones (Device,device defaults there you can figure out)

- SCCP70.9-2-3S

Thanks & Regards,

[afsal abdul gafoor]

Hello,

Normally the show version active output gives like this

admin:show version active
Active Master Version: 8.5.1.10000-26
Active Version Installed Software Options:
cmterm-7942_7962-sccp.9-3-1SR4-1.cop
cmterm-7942_7962-sccp.9-3-1SR1-1.cop

If the corresponding firmware file is missing might be  you have to upload the firmware to all the nodes through tftp (OS administration,software upgrade and then through tftp)..

And I am sure that you have tried multiple options like renewing the lease,giving ip mannually and also tftp ip manualy.

Regards

Afsal Abdul Gafoor

[mitsuyuki5846]

Hello, Afsal Abdul Gafoor.

Sorry, I've omitted the description in "show version active". Correct result is following.

admin:show version active
Active Master Version: 8.6.2.24901-1
Active Version Installed Software Options:
ciscocm.installcsfdevicetype.cop
cmterm-android_9.0.1v24.cop
cmterm-bfcp-e.8-6-2.cop
cm-locale-ja_JP-8.6.2.1000-1.cop
cmterm-jabberipad-130917.cop
cmterm-cupc-dialrule-wizard-0.1.cop
cmterm-jabbertablet-100v10-dm.cop
cmterm-iphone-install-130917.cop
ciscocm.addcsfsupportfield.cop

> If the corresponding firmware file is missing might be  you have to upload the firmware to all the nodes through tftp (OS administration,software upgrade and then through tftp)..

correct firmware was already installed in all nodes.

> And I am sure that you have tried multiple options like renewing the lease,giving ip mannually and also tftp ip manualy.

I config the different value in ISC-DHCPD. I subneted Vlan A and Vlan B. Vlan A is set the old TFTP(CME) Address. Vlan B is set the new TFTP(CUCM) Address.

IP-Phone Migrate Vlan A to Vlan B, But IP-Phone regist fail.

I manualy set new TFTP Address on the IP-Phone, But still request to old TFTP Address.

Thanks & Regards,

[afsal abdul gafoor · Accepted solution]

Erase the device configuration and try this.

Can you send me the phone status message screen shot,

[Brandon Pierce]

Out of curiosity have you tried converting it to a SIP load and putting a line on it to see if it registers to CUCM? 

[Brandon Pierce]

In addition, try factory resetting the phone or at least wiping out the network configuration on the phone itself.  Sounds like it might be stuck since it sees the same DHCP server but the only thing that changed as the option 150.

[mitsuyuki5846]

Hi, Brandon Pierce. Thanks for your reply.

I tryed factory reset. But, IP-Phone fail to regist at CME and CUCM.

After factory reset, IP-Phone loads "term70.default.loads" and "jar70sccp.9-3-X"(Sorry, The exact version I've forgotten.)

At the next boot sequence, IP-Phone loads "SCCP70.9-2-3S"(CUCM device defaults).

Loads Complete. But, IP-Phone regist fail. Time Locale is not exact (Display the 8:37"a" in the IP-Phone's screen)

Thanks & Regards,

[Tagir Temirgaliyev]

I had this problem and I did factory reset

power on with # pressed

and 123456789*0#

[inderpreetsingh23]

Hi,

Have you tried downloading latest firmware files from Cisco website and then tried registering the phone?

Here's the download link: 

https://software.cisco.com/download/release.html?mdfid=278436620&flowid=46204&softwareid=282074289&release=9.4(2)&relind=AVAILABLE&rellifecycle=&reltype=latest

Thanks

[mitsuyuki5846]

Hi afsal abdul gafoor. Thank you so match.

Regist Success when I tryed your suggestion.

Results were investigated in detail, TFTP server has been switched, But CM server is not switched.

I had success to the CM server switching when erase device config on the phone.

IP-Phone would hold previous CM Server Address ? Is This would specification ?

[afsal abdul gafoor]

Yes..

Normally it will switch back.But if not we used to try the same.

Glad that your issues got fixed.Thank you for your rating.

Regards

Afsal Abdul Gafoor