IP phone just appear green led on speaker
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06-05-2012 09:33 AM - edited 03-16-2019 11:30 AM
I guys,
my cisco phone model 7945 wont boot. appear a green led on speaker but dont cross that part...
what is the cause of that problem ? what i need to solve it?
thanks
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IP Phone and Accessories
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04-18-2013 12:51 PM
I too have two 7945s that won't boot. Tthey are stuck with a black screen and the speaker button is solid green.
Is there a fix for this?
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04-18-2013 09:30 PM
Hi ,
Were these working IP phones and what is the call manager version along with existing load ?
Did u try factory reset of IP phone?Please find below URL for doing factory reset
http://cisco-techblog.blogspot.in/2011/05/performing-factory-reset-of-a-cisco.html
regds,
aman
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04-18-2013 10:17 PM
Hi
I believe this is hardware issue. You can have TAC raised and see if RMA can be done for this.
Regards
Ronak Patel
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07-23-2013 06:35 AM
What does this mean? "You can have TAC raised and see if RMA can be done for this." A factory reset fails.
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07-23-2013 09:27 AM
It means the phone is dead. If you have SMARTnet maintenance on that serial number Cisco will likely replace it for you. You'll need to open a SR with TAC.