IP phone just appear green led on speaker

[helderfoliveira]

I guys,

my cisco phone model 7945 wont boot. appear a green led on speaker but dont cross that part...

what is the cause of that problem ? what i need to solve it?

thanks

[ajmadriaga]

I too have two 7945s that won't boot. Tthey are stuck with a black screen and the speaker button is solid green.

Is there a fix for this?

[Aman Soi]

Hi ,

Were these working IP phones and what is the call manager version along with existing load ?

Did u try factory reset of IP phone?Please find below URL for doing factory reset

http://cisco-techblog.blogspot.in/2011/05/performing-factory-reset-of-a-cisco.html

regds,

aman

[ronpatel]

Hi

I believe this is hardware issue. You can have TAC raised and see if RMA can be done for this.

Regards
Ronak Patel

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[dwcraig22]

What does this mean? "You can have TAC raised and see if RMA can be done for this." A factory reset fails.

[Jonathan Schulenberg]

It means the phone is dead. If you have SMARTnet maintenance on that serial number Cisco will likely replace it for you. You'll need to open a SR with TAC.