IP Phone Menu Timeout?

[Sean McQuade]

Hi all, is this something that's configurable? For example when someone goes into a menu, or missed calls directory etc, they have to press the button to exit it. Is there a way to make this automatically time out? We had a customer upgrade from CUCM 6.x to 7.x and said that on version 6, the menu would automatically timeout after a few seconds of inactivity but no longer does this on v7.

Thanks

Sean

[Leo Salcie Tejeda]

Hi Sean,

I don't know for version 6.X but for version 7/8/9.X is not posible until now.

Regards

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[Chris Deren]

Leo, when you say it is not possible until now, do you mean to say that it is available in certain new version?

I am not aware of this being available on any CUCM version inclduign currently shipping releases.  If I am incorrect can you let us know what parameter controls this?

Chris

[Jaime Valencia]

Chris, I believe Leo is also trying to tell it's not possible. And that's my understanding as well.

I couldn't find any enhancement request on this as I was doing a quick sanity check.

Not sure if it might be possible using the idle url???

HTH

java

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[zaurneo86]

any solutions? i have cucm 11.0.1. same problem

[Manish Gogna]

Haven't seen any enhancement to alter this behavior yet. If you want such a feature you may engage your Cisco Account Manager and he can use the right channels to see if this can be incorporated in the future.

Manish

[William Bell]

What is odd to me is that this would in any way be connected to the version of CUCM. I would think it is more of a function of the phone firmware version than anything else. Granted, there is a correllation between the phone firmware one is running and the CUCM version. But I think it is erroneous to associate the way a phone handles XML with the version of CUCM.

Just a thought.

That said, I have never seen a phone firmware version that would "time out" a CiscoIPPhoneMenu XML element.

HTH.

-Bill (@ucguerrilla)

[Sean McQuade]

Hi William,

The firmware did indeed upgrade with the CUCM upgrade. I myself have never experienced the "timeout" as most of my use has been with 8.x and above, apart from upgrades. However, the customer, who used the system on a daily basis, assures me the menus did timeout and no longer do. This isn't a big issue, but hoped it had been something which was easily configurable somewhere.

Thanks

Sean