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Beginner

IP Phone Remote Lock/Wipe

I've been reading about the new feature in CallManager 10.x where an administrator can lock or wipe an IP phone from the admin console. What model Cisco phones support this? I thought the 7942/7962 or 7945 would do this however I'm not seeing the option on the phone configuration page. What am I doing wrong?

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi

 

 

ProductProtocolFeatureParameters
Cisco DX650SIPRemote Wipe 
Cisco DX70SIPRemote Wipe 
Cisco DX80SIPRemote Wipe 

 

Best Regards,

Petko

View solution in original post

3 REPLIES 3
Highlighted
Beginner

 

 

If a phone does not support the functionality you have chosen, the transaction will fail for that phone. It will also fail if the functionality has already been requested for the phone

 

Procedures

Remotely Lock a Phone

Follow these steps to remotely lock a phone.

Procedure
    Step 1  Choose Device > Phone.

    The Find and List Phones window displays.

    Step 2  Enter search criteria and click Find to locate a specific phone.

    A list of phones that match the search criteria displays.

    Step 3  Choose the phone for which you want to perform a remote lock.

    The Phone Configuration window displays.

    Step 4  Click Lock. If the phone is not registered, a popup window displays to inform you that the phone will be locked the next time it is registered. Click Lock. A Device Lock/Wipe Status section appears, with information about the most recent request, whether it is pending, and the most recent acknowledgement.

    Remotely Wipe a Phone

    Follow these steps to remotely wipe a phone.


    Caution
     

    This operation cannot be undone. You should only perform this operation when you are sure you want to reset the phone to its factory settings.


    Procedure
      Step 1  Choose Device > Phone.

      The Find and List Phones window displays.

      Step 2  Enter search criteria and click Find to locate a specific phone.

      A list of phones that match the search criteria displays.

      Step 3  Choose the phone for which you want to perform a remote wipe.

      The Phone Configuration window displays.

      Step 4  Click Wipe. If the phone is not registered, a popup window displays to inform you that the phone will be wiped the next time it is registered. Click Wipe. A Device Lock/Wipe Status section appears, with information about the most recent request, whether it is pending, and the most recent acknowledgment.

       

       

      Highlighted

      [+5] to Emil.

      Hi Karl,

      please refer the link and follow similar guidelines for Remote Lock/Wipe a Phone feature.

       

      https://supportforums.cisco.com/document/12405736/determine-device-support-cisco-unified-communications-manager-assistant-ipma

      Hope this helps.

      regds,

      aman

      Highlighted

      Hi

       

       

      ProductProtocolFeatureParameters
      Cisco DX650SIPRemote Wipe 
      Cisco DX70SIPRemote Wipe 
      Cisco DX80SIPRemote Wipe 

       

      Best Regards,

      Petko

      View solution in original post