IP phones localization on CME 7.1

[paveltoleon]

Hello!

I experience problems with localization of IP phones 7900 series on CME 7.1.

Initially installed phones accepted new locale without problems, phones I've added afterwards didn't accept necessary locale.

Below I've mentioned problem phones MAC addresses:

7911G - SEP1C17D3416EB7    SCCP11.8-4-2S          SCCP11.8-4-2S        Initialized   

7906 G - SEP00270D3EEF1F    SCCP11.8-4-2S                                TCP-timeout   

7911 G - SEP1C17D3416865    SCCP11.8-4-2S          SCCP11.8-4-2S        Initialized

See attached part of config.

Pavel

[paveltoleon]

anyone???

[ashok_boin]

Hi,

Have you tried by creating Phone specific locales for any of these 3 phones? And, are they SIP phone as SIP phone does not support locales in CME?

And also, please use "Locale Installer" which is a new feature in CME7.1 if you have not used.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmelocal.html#wp1113080

Regards..

-Ashok.

[paolo bevilacqua]

ashok_boin wrote:
Hi,
Have you tried by creating Phone specific locales for any of these 3 phones? And, are they SIP phone as SIP phone does not support locales in CME?
And also, please use "Locale Installer" which is a new feature in CME7.1 if you have not used.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmelocal.html#wp1113080
Regards..
-Ashok.

Specific phone locales are not needed and should not be configured.

The phones are SCCP not SIP as clearly indicated in first post.

Just FYI, the "local installer" creates invalid configuration and doesn't work.

I would do a factory reset on the phones, then observe "debug tftp events" with "terminal monitor".

[paveltoleon]

Thanks Paolo,

I will do these steps and revert with debug log.

Pavel

[ashok_boin]

Hi Paolo,

Though it's not recommended to use phone specific locales, I have asked for only troubleshooting purposes.

Local installer creates invalid configuration : Does it mean a bug with Cisco local installer or need to customize the given configuration by Local installer? Cisco states this installer is simplified version instead of entering 16 manual steps.

Regards...

-Ashok.

[paolo bevilacqua]

As mentioned above, the locale installer is broken, and configuration must be done manually anyway.

[paveltoleon]

Paulo,

attached there are two files:

#1. I did a factory reset on the phone and then observed "debug tftp events" as you've recommended.

#2. To let you see what phones are trying to load after usual reset, I've made for the phone which has necessary locale loaded and the other one for the phone which was restarted again after factory reset.

Hope to hear your soonest comments.

Pavel

[paolo bevilacqua]

Have you configured type under ephone ?

Please do not use attachments for short logs.

[paveltoleon]

Please have a look:

ephone  13

device-security-mode none

mac-address 0027.0D3E.EF1F

max-calls-per-button 3

busy-trigger-per-button 1

type 7906

button  1:13

ephone  6

device-security-mode none

mac-address 001F.CA35.2132

max-calls-per-button 3

busy-trigger-per-button 1

type 7911

button  1:6

[paveltoleon]

any ideas what could be wrong here?

[paolo bevilacqua]

Try the hard reset sequence. Yon can find it by searching here.

Also post

show telephony-service tftp-bindings

and

more as determined above.

[paveltoleon]

Hello!

Hard reset didn't help, please see belowshow telephony-service tftp-bindings:

gws1#show telephony-service tftp-bindings

tftp-server flash:/its/russia_7960-tones.xml alias Russian_Federation/7960-tones.xml

tftp-server flash:/its/russia_lddefault.cfg alias Russian_Federation/lddefault.cfg

tftp-server flash:/its/russia_gkdefault.cfg alias Russian_Federation/gkdefault.cfg

tftp-server flash:/its/russia_ffdefault.cfg alias Russian_Federation/ffdefault.cfg

tftp-server flash:/its/united_states_7960-tones.xml alias United_States/7960-tones.xml

tftp-server flash:/its/united_states_lddefault.cfg alias United_States/lddefault.cfg

tftp-server flash:/its/united_states_gkdefault.cfg alias United_States/gkdefault.cfg

tftp-server flash:/its/united_states_ffdefault.cfg alias United_States/ffdefault.cfg

tftp-server flash:/its/russia_7960-font.xml alias Russian_Russia/7960-font.xml

tftp-server flash:/its/russia_7905-font.xml alias Russian_Russia/7905-font.xml

tftp-server flash:/its/russia_7960-dictionary.xml alias Russian_Russia/7960-dictionary.xml

tftp-server flash:/its/russia_7905-dictionary.xml alias Russian_Russia/7905-dictionary.xml

tftp-server flash:/its/russia_7960-kate.xml alias Russian_Russia/7960-kate.xml

tftp-server flash:/its/russia_7960-kate.xml alias Russian_Russia/7905-kate.xml

tftp-server flash:/its/russia_SCCP-dictionary.xml alias Russian_Russia/SCCP-dictionary.xml

tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7960-font.xml

tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7920-font.xml

tftp-server flash:/its/united_states_7960-dictionary.xml alias English_United_States/7960-dictionary.xml

tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7960-kate.xml

tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7920-kate.xml

tftp-server flash:/its/united_states_SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

tftp-server flash:/its/vrf1/SEP002584A26BC5.cnf.xml alias SEP002584A26BC5.cnf.xml

tftp-server flash:/its/vrf1/SEP001FCA35D29C.cnf.xml alias SEP001FCA35D29C.cnf.xml

tftp-server flash:/its/vrf1/SEP001FCA35D389.cnf.xml alias SEP001FCA35D389.cnf.xml

tftp-server flash:/its/vrf1/SEP001FCA35D29E.cnf.xml alias SEP001FCA35D29E.cnf.xml

tftp-server flash:/its/vrf1/SEP001FCA35216A.cnf.xml alias SEP001FCA35216A.cnf.xml

tftp-server flash:/its/vrf1/SEP001FCA352132.cnf.xml alias SEP001FCA352132.cnf.xml

tftp-server flash:/its/vrf1/SEP002414B37DC9.cnf.xml alias SEP002414B37DC9.cnf.xml

tftp-server flash:/its/vrf1/SEP002584A21E74.cnf.xml alias SEP002584A21E74.cnf.xml

tftp-server flash:/its/vrf1/SEP002584A276D3.cnf.xml alias SEP002584A276D3.cnf.xml

tftp-server flash:/its/vrf1/SEP001FCA35D1A0.cnf.xml alias SEP001FCA35D1A0.cnf.xml

tftp-server flash:/its/vrf1/SEP001FCA35215B.cnf.xml alias SEP001FCA35215B.cnf.xml

tftp-server flash:/its/vrf1/SEP00215553A6B8.cnf.xml alias SEP00215553A6B8.cnf.xml

tftp-server flash:/its/vrf1/SEP00270D3EEF1F.cnf.xml alias SEP00270D3EEF1F.cnf.xml

tftp-server flash:/its/vrf1/SEP002584A2791A.cnf.xml alias SEP002584A2791A.cnf.xml

tftp-server flash:/its/vrf1/SEP347E397E37E5.cnf.xml alias SEP347E397E37E5.cnf.xml

tftp-server flash:/its/vrf1/SEP1C17D3416EB7.cnf.xml alias SEP1C17D3416EB7.cnf.xml

tftp-server flash:/its/vrf1/SEP1C17D3416865.cnf.xml alias SEP1C17D3416865.cnf.xml

tftp-server flash:/its/vrf1/SEP1C17D340ED43.cnf.xml alias SEP1C17D340ED43.cnf.xml

tftp-server flash:/its/vrf1/SEP80501BF0E3CE.cnf.xml alias SEP80501BF0E3CE.cnf.xml

tftp-server flash:/its/vrf1/SEP0800465F8F85.cnf.xml alias SEP0800465F8F85.cnf.xml

tftp-server flash:/its/vrf1/SEP0018DE0241AF.cnf.xml alias SEP0018DE0241AF.cnf.xml

tftp-server flash:/its/vrf1/SEP00270D3EF01C.cnf.xml alias SEP00270D3EF01C.cnf.xml

tftp-server flash:/its/vrf1/SEP00265539A9BC.cnf.xml alias SEP00265539A9BC.cnf.xml

tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf

tftp-server flash:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

[paveltoleon]

Paulo, please check telephony-service tftp-bindings.

Thank you!