01-22-2013 06:45 AM - edited 03-16-2019 03:18 PM
CCM and Unity Connections 8.5.1
We have a centralized VOIP system. I have one location where when calls to the sites call tree and the caller opts to dial the extension of the person they wish to speak to, the call is either disconnecting after a long pause or connecting after the long pause (5 sec's avg). From the caller side, when the dial the extension, they always get the "please wait while i transfer your call.." and then silence until the call is connected. From the callee side, there phone shows a call from a voicemail port then changes to the DID of the caller, they pick up the phone and there is silence (long pause) and then the call connects.
This just began yesterday and there has been no changes to the VOIP system. When I test with other sites and their call tree's I am unable to duplicate the issue.
I opened a TAC case but I wanted to throw this out here too.
Thank You
01-22-2013 06:59 AM
I will check on CUCM for alternate matching patterns, this could be the cause of the long pause,
I would use DNA for that.
01-22-2013 07:26 AM
How would I use DNA for that? Not sure how to simulate for this particular scenario. I also found the delay issue occurs when the caller is pressing 0 to opt out to the operator.
01-22-2013 08:09 AM
On DNA, go to analyze -> analyzer
Fill in dial digit with the number you are dialing
Fill in calling search space with the voicemail port CSS
And run the analyzer.
check for alternate matching patterns.
01-22-2013 08:36 AM
Thank You Andre - no alternate matches are found. I believe it may be an issue with the SIP carrier. Any DTMF entered to that sites call tree's is having this issue. When i dial the Call Handler extension and test - the call transfer fine. Below is debug I pulled when testing. (calling main number --> call handler --> enter 5 digit extension 53018. The packets appear to be too many and inconsisent. This explains the delay.. just need to figure out the cause.
383626: *Jan 22 16:22:59.706: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC979 timestamp 0x5BE0
383627: *Jan 22 16:22:59.706: <<
383628: *Jan 22 16:22:59.706: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC979 timestamp 0x5BE0
383629: *Jan 22 16:22:59.706: Pt:101 Evt:5 Pkt:08 00 F0
383630: *Jan 22 16:22:59.710: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC97A timestamp 0x5BE0
383631: *Jan 22 16:22:59.710: <<
383632: *Jan 22 16:22:59.710: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC97A timestamp 0x5BE0
383633: *Jan 22 16:22:59.710: Pt:101 Evt:5 Pkt:08 01 18
383634: *Jan 22 16:22:59.710: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC97B timestamp 0x5BE0
383635: *Jan 22 16:22:59.710: <<
383636: *Jan 22 16:22:59.710: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC97B timestamp 0x5BE0
383637: *Jan 22 16:22:59.710: Pt:101 Evt:5 Pkt:08 01 40
383638: *Jan 22 16:22:59.730: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC97C timestamp 0x5BE0
383639: *Jan 22 16:22:59.730: <<
383640: *Jan 22 16:22:59.730: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC97C timestamp 0x5BE0
383641: *Jan 22 16:22:59.730: Pt:101 Evt:5 Pkt:08 01 E0
383642: *Jan 22 16:22:59.750: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC97D timestamp 0x5BE0
383643: *Jan 22 16:22:59.750: <<
383644: *Jan 22 16:22:59.750: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC97D timestamp 0x5BE0
383645: *Jan 22 16:22:59.750: Pt:101 Evt:5 Pkt:08 02 80
383646: *Jan 22 16:22:59.782: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC97E timestamp 0x5BE0
383647: *Jan 22 16:22:59.782: <<
383648: *Jan 22 16:22:59.782: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC97E timestamp 0x5BE0
383649: *Jan 22 16:22:59.782: Pt:101 Evt:5 Pkt:08 03 20
383650: *Jan 22 16:22:59.794: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC97F timestamp 0x5BE0
383651: *Jan 22 16:22:59.794: <<
383652: *Jan 22 16:22:59.794: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC97F timestamp 0x5BE0
383653: *Jan 22 16:22:59.794: Pt:101 Evt:5 Pkt:88 04 10
383654: *Jan 22 16:22:59.798: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC980 timestamp 0x5BE0
383655: *Jan 22 16:22:59.798: <<
383656: *Jan 22 16:22:59.798: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC980 timestamp 0x5BE0
383657: *Jan 22 16:22:59.798: Pt:101 Evt:5 Pkt:88 04 10
383658: *Jan 22 16:22:59.802: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC981 timestamp 0x5BE0
383659: *Jan 22 16:22:59.802: <<
383660: *Jan 22 16:22:59.802: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC981 timestamp 0x5BE0
383661: *Jan 22 16:22:59.802: Pt:101 Evt:5 Pkt:88 04 10
383662: *Jan 22 16:23:00.006: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC98C timestamp 0x6568
383663: *Jan 22 16:23:00.006: <<
383664: *Jan 22 16:23:00.006: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC98C timestamp 0x6568
383665: *Jan 22 16:23:00.006: Pt:101 Evt:3 Pkt:08 00 F0
383666: *Jan 22 16:23:00.010: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC98D timestamp 0x6568
383667: *Jan 22 16:23:00.010: <<
383668: *Jan 22 16:23:00.010: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC98D timestamp 0x6568
383669: *Jan 22 16:23:00.010: Pt:101 Evt:3 Pkt:08 01 18
383670: *Jan 22 16:23:00.030: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC98E timestamp 0x6568
383671: *Jan 22 16:23:00.030: <<
383672: *Jan 22 16:23:00.030: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC98E timestamp 0x6568
383673: *Jan 22 16:23:00.030: Pt:101 Evt:3 Pkt:08 01 40
383674: *Jan 22 16:23:00.038: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC98F timestamp 0x6568
383675: *Jan 22 16:23:00.038: <<
383676: *Jan 22 16:23:00.038: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC98F timestamp 0x6568
383677: *Jan 22 16:23:00.038: Pt:101 Evt:3 Pkt:08 01 E0
383678: *Jan 22 16:23:00.058: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC990 timestamp 0x6568
383679: *Jan 22 16:23:00.058: <<
383680: *Jan 22 16:23:00.058: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC990 timestamp 0x6568
383681: *Jan 22 16:23:00.058: Pt:101 Evt:3 Pkt:08 02 80
383682: *Jan 22 16:23:00.078: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC991 timestamp 0x6568
383683: *Jan 22 16:23:00.078: <<
383684: *Jan 22 16:23:00.078: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC991 timestamp 0x6568
383685: *Jan 22 16:23:00.078: Pt:101 Evt:3 Pkt:08 03 20
383686: *Jan 22 16:23:00.098: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC992 timestamp 0x6568
383687: *Jan 22 16:23:00.098: <<
383688: *Jan 22 16:23:00.098: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC992 timestamp 0x6568
383689: *Jan 22 16:23:00.098: Pt:101 Evt:3 Pkt:08 03 C0
383690: *Jan 22 16:23:00.102: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC993 timestamp 0x6568
383691: *Jan 22 16:23:00.102: <<
383692: *Jan 22 16:23:00.102: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC993 timestamp 0x6568
383693: *Jan 22 16:23:00.102: Pt:101 Evt:3 Pkt:88 04 38
383694: *Jan 22 16:23:00.106: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC994 timestamp 0x6568
383695: *Jan 22 16:23:00.106: <<
383696: *Jan 22 16:23:00.106: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC994 timestamp 0x6568
383697: *Jan 22 16:23:00.106: Pt:101 Evt:3 Pkt:88 04 38
383698: *Jan 22 16:23:00.110: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC995 timestamp 0x6568
383699: *Jan 22 16:23:00.110: <<
383700: *Jan 22 16:23:00.110: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC995 timestamp 0x6568
383701: *Jan 22 16:23:00.110: Pt:101 Evt:3 Pkt:88 04 38
383702: *Jan 22 16:23:00.498: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9A9 timestamp 0x74B8
383703: *Jan 22 16:23:00.498: <<
383704: *Jan 22 16:23:00.498: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9A9 timestamp 0x74B8
383705: *Jan 22 16:23:00.498: Pt:101 Evt:0 Pkt:08 00 F0
383706: *Jan 22 16:23:00.502: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9AA timestamp 0x74B8
383707: *Jan 22 16:23:00.502: <<
383708: *Jan 22 16:23:00.502: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9AA timestamp 0x74B8
383709: *Jan 22 16:23:00.502: Pt:101 Evt:0 Pkt:08 01 18
383710: *Jan 22 16:23:00.506: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9AB timestamp 0x74B8
383711: *Jan 22 16:23:00.506: <<
383712: *Jan 22 16:23:00.506: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9AB timestamp 0x74B8
383713: *Jan 22 16:23:00.506: Pt:101 Evt:0 Pkt:08 01 40
383714: *Jan 22 16:23:00.538: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9AC timestamp 0x74B8
383715: *Jan 22 16:23:00.538: <<
383716: *Jan 22 16:23:00.538: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9AC timestamp 0x74B8
383717: *Jan 22 16:23:00.538: Pt:101 Evt:0 Pkt:08 01 E0
383718: *Jan 22 16:23:00.546: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9AD timestamp 0x74B8
383719: *Jan 22 16:23:00.546: <<
383720: *Jan 22 16:23:00.546: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9AD timestamp 0x74B8
383721: *Jan 22 16:23:00.546: Pt:101 Evt:0 Pkt:08 02 80
383722: *Jan 22 16:23:00.566: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9AE timestamp 0x74B8
383723: *Jan 22 16:23:00.566: <<
383724: *Jan 22 16:23:00.566: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9AE timestamp 0x74B8
383725: *Jan 22 16:23:00.566: Pt:101 Evt:0 Pkt:08 03 20
383726: *Jan 22 16:23:00.586: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9AF timestamp 0x74B8
383727: *Jan 22 16:23:00.586: <<
383728: *Jan 22 16:23:00.586: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9AF timestamp 0x74B8
383729: *Jan 22 16:23:00.586: Pt:101 Evt:0 Pkt:88 04 10
383730: *Jan 22 16:23:00.594: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9B0 timestamp 0x74B8
383731: *Jan 22 16:23:00.594: <<
383732: *Jan 22 16:23:00.594: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9B0 timestamp 0x74B8
383733: *Jan 22 16:23:00.594: Pt:101 Evt:0 Pkt:88 04 10
383734: *Jan 22 16:23:00.598: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9B1 timestamp 0x74B8
383735: *Jan 22 16:23:00.598: <<
383736: *Jan 22 16:23:00.598: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9B1 timestamp 0x74B8
383737: *Jan 22 16:23:00.598: Pt:101 Evt:0 Pkt:88 04 10
383738: *Jan 22 16:23:00.930: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9C3 timestamp 0x8250
383739: *Jan 22 16:23:00.930: <<
383740: *Jan 22 16:23:00.930: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9C3 timestamp 0x8250
383741: *Jan 22 16:23:00.930: Pt:101 Evt:1 Pkt:08 00 F0
383742: *Jan 22 16:23:00.938: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9C4 timestamp 0x8250
383743: *Jan 22 16:23:00.938: <<
383744: *Jan 22 16:23:00.938: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9C4 timestamp 0x8250
383745: *Jan 22 16:23:00.938: Pt:101 Evt:1 Pkt:08 01 18
383746: *Jan 22 16:23:00.942: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9C5 timestamp 0x8250
383747: *Jan 22 16:23:00.942: <<
383748: *Jan 22 16:23:00.942: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9C5 timestamp 0x8250
383749: *Jan 22 16:23:00.942: Pt:101 Evt:1 Pkt:08 01 40
383750: *Jan 22 16:23:00.962: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9C6 timestamp 0x8250
383751: *Jan 22 16:23:00.962: <<
383752: *Jan 22 16:23:00.962: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9C6 timestamp 0x8250
383753: *Jan 22 16:23:00.962: Pt:101 Evt:1 Pkt:08 01 E0
383754: *Jan 22 16:23:00.982: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9C7 timestamp 0x8250
383755: *Jan 22 16:23:00.982: <<
383756: *Jan 22 16:23:00.982: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9C7 timestamp 0x8250
383757: *Jan 22 16:23:00.982: Pt:101 Evt:1 Pkt:08 02 80
383758: *Jan 22 16:23:01.002: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9C8 timestamp 0x8250
383759: *Jan 22 16:23:01.002: <<
383760: *Jan 22 16:23:01.002: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9C8 timestamp 0x8250
383761: *Jan 22 16:23:01.002: Pt:101 Evt:1 Pkt:08 03 20
383762: *Jan 22 16:23:01.034: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9C9 timestamp 0x8250
383763: *Jan 22 16:23:01.034: <<
383764: *Jan 22 16:23:01.034: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9C9 timestamp 0x8250
383765: *Jan 22 16:23:01.034: Pt:101 Evt:1 Pkt:88 04 10
383766: *Jan 22 16:23:01.038: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9CA timestamp 0x8250
383767: *Jan 22 16:23:01.038: <<
383768: *Jan 22 16:23:01.038: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9CA timestamp 0x8250
383769: *Jan 22 16:23:01.038: Pt:101 Evt:1 Pkt:88 04 10
383770: *Jan 22 16:23:01.038: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9CB timestamp 0x8250
383771: *Jan 22 16:23:01.038: <<
383772: *Jan 22 16:23:01.038: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9CB timestamp 0x8250
383773: *Jan 22 16:23:01.038: Pt:101 Evt:1 Pkt:88 04 10
383774: *Jan 22 16:23:01.286: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9D8 timestamp 0x8D18
383775: *Jan 22 16:23:01.286: <<
383776: *Jan 22 16:23:01.286: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9D8 timestamp 0x8D18
383777: *Jan 22 16:23:01.286: Pt:101 Evt:8 Pkt:08 00 F0
383778: *Jan 22 16:23:01.286: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9D9 timestamp 0x8D18
383779: *Jan 22 16:23:01.286: <<
383780: *Jan 22 16:23:01.286: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9D9 timestamp 0x8D18
383781: *Jan 22 16:23:01.286: Pt:101 Evt:8 Pkt:08 01 18
383782: *Jan 22 16:23:01.290: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9DA timestamp 0x8D18
383783: *Jan 22 16:23:01.290: <<
383784: *Jan 22 16:23:01.290: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9DA timestamp 0x8D18
383785: *Jan 22 16:23:01.290: Pt:101 Evt:8 Pkt:08 01 40
383786: *Jan 22 16:23:01.306: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9DB timestamp 0x8D18
383787: *Jan 22 16:23:01.306: <<
383788: *Jan 22 16:23:01.306: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9DB timestamp 0x8D18
383789: *Jan 22 16:23:01.306: Pt:101 Evt:8 Pkt:08 01 E0
383790: *Jan 22 16:23:01.326: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9DC timestamp 0x8D18
383791: *Jan 22 16:23:01.326: <<
383792: *Jan 22 16:23:01.326: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9DC timestamp 0x8D18
383793: *Jan 22 16:23:01.326: Pt:101 Evt:8 Pkt:08 02 80
383794: *Jan 22 16:23:01.346: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9DD timestamp 0x8D18
383795: *Jan 22 16:23:01.346: <<
383796: *Jan 22 16:23:01.346: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9DD timestamp 0x8D18
383797: *Jan 22 16:23:01.346: Pt:101 Evt:8 Pkt:08 03 20
383798: *Jan 22 16:23:01.366: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9DE timestamp 0x8D18
383799: *Jan 22 16:23:01.366: <<
383800: *Jan 22 16:23:01.366: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9DE timestamp 0x8D18
383801: *Jan 22 16:23:01.366: Pt:101 Evt:8 Pkt:08 03 C0
383802: *Jan 22 16:23:01.370: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9DF timestamp 0x8D18
383803: *Jan 22 16:23:01.370: <<
383804: *Jan 22 16:23:01.370: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9DF timestamp 0x8D18
383805: *Jan 22 16:23:01.370: Pt:101 Evt:8 Pkt:88 04 38
383806: *Jan 22 16:23:01.378: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9E0 timestamp 0x8D18
383807: *Jan 22 16:23:01.378: <<
383808: *Jan 22 16:23:01.378: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9E0 timestamp 0x8D18
383809: *Jan 22 16:23:01.378: Pt:101 Evt:8 Pkt:88 04 38
383810: *Jan 22 16:23:01.382: s=VoIP d=DSP payload 0x65 ssrc 0x84447264 sequence 0xC9E1 timestamp 0x8D18
383811: *Jan 22 16:23:01.382: <<
383812: *Jan 22 16:23:01.382: s=DSP d=VoIP payload 0x65 ssrc 0x84447264 sequence 0xC9E1 timestamp 0x8D18
383813: *Jan 22 16:23:01.382: Pt:101 Evt:8 Pkt:88 04 38
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