Issues forwarding hotline to another external number with ext

[Centauri]

Hello,

I am a network admin with CCNA RS and have been tasked with managing our phone systems. The goal is to forward our call-in hotline, which has a standard 9 digit phone number at Site A, to our office at Site B which consists of a 9 digit number plus an extension. Both locations have their own phone systems so I am unable to transfer via extension only. 

I have successfully forwarded the 9 digit phone number however the goal is to go straight to the call-in hotline. I have not been provided a direct number for the call-in line.

I have read that in CUCM this function is not possible but maybe it is in CUC. Does anyone have any suggestions on how to do this?

Summary Goal:

Forward all calls made to Site A: Hotline XXX-XXX-XXX to Site B: Hotline XXX-XXX-XXX ext:XXXX

I have scoured the web for hours and have found nothing on how to effectively do this in CUC or CUCM.

The sites are also in separate states if that makes any difference.

Any assistance is greatly appreciated.

[Nithin Eluvathingal]

Are you trying to forwarding from Site A phone to Site B phone which is connected through some trunks  ? What is this Hotline scenario. Could you please explain a little bit  about your setup ?

[Centauri]

As indicated above neither of these sites are connected in any way. 

It is a voicemail phone number for people to call in and leave a message. Both sites have their own independent setup. We want to keep the phone numbers currently in place the same at both locations, while having Site A having its voicemails and calls directed to Site B which manages those specific voicemails. The issue is site B has an extension to reach that specific voicemail people need to reach. We can do it with no issues with 9 digit numbers but cannot with site B having an extension. 

Does that clear it up a bit? Thanks. 

[Roger Kallberg]

Still not really clear. What do you mean by site B has an extension, wouldn’t any phone number be an extension? Are you referring to some old school key system style setup where you call one extension and then enter some digits to reach other internal numbers, like an intermediate setup of sort?

[Centauri]

Yes that is exactly what I am talking about. Site B has a phone number people call into when they are sick and enter a 4 digit extension to reach the appropriate voicemail. Site A does not have that type of setup. So I need to know how to forward to site B directly to that extension. Which in CUCM there is not an option to do that so I was just wondering if there is another way around to get it to forward. I have pretty much spelled it out as clear as possible. I do not understand how people are having a hard time deciphering what I am attempting to accomplish. 

[Roger Kallberg]

Mostly because it’s a thing that belongs in the last century and not very many people that would have first hand experience with this.

In CM you can with a speed dial call an extension, then pause for a time and after this send a string of digits. Possibly that could help you out? To do that you’d enter the extension to call to, then you’ll add comma(s) for the pause, you can use multiple commas if you’ll need a longer pause, after this you enter the string of digits that you need to send to get to the extension.

This is how it could look. 123456789,,1234

[Centauri]

Thank you for your prompt response. 

I will double check to see if I can do that in CUCM Monday. I believe I tried it with commas and it rejected the commas as unacceptable characters. 

Yes unfortunately both phone systems are different vendors and if this solution does not work I have some other ideas. You are very correct by indicating that this type of setup is outdated. 

I thank you again for your response and the help is greatly appreciated.

Thank you. 

[Roger Kallberg]

Possibly this could help you out. https://community.cisco.com/t5/collaboration-applications/pause-dialing-on-cisco-cube-cucm/td-p/4165942
Turns out I answered a similar question a few years ago. ‘:-)’

[Nithin Eluvathingal]

What system( vendor ) you use in Site B. SO when calling the Site B hotline number is it landing on an Auto Attend ? and then dial the extensions ? 

[Centauri]

Site B uses Shoretel and it is an automated system which requires user input. It is not answered at anytime by a human. Basically it is their directory and voicemail system. When a user calls in for this specific need, they must enter an extension to be able to leave a voicemail. This is for people for who are running late and calling in, inclement weather, etc. 

site A uses a direct number. 
site B has a direct number requiring the use of an extension to reach the voicemail.