ITL file is missing on my CUCM TFTP server

[support-reseaux-filiales]

Hello,

I have a problem on my CUCM cluster : the ITL.tlv files on the TFTP server (on all CUCM are missing).

When i check the file with the URL : CUCM_IP:6970/ConfigFileCacheList.txt i don't see the ITL.tlv the is just :

SEPDefault.cnf	17	1
MTPDefault.cnf	17	0
CFBDefault.cnf	17	0
SAADefault.cnf	17	1
SDADefault.cnf	17	1
lddefault.cfg	55	1
gkdefault.cfg	55	1
SIPDefault.cnf	827	1
XMLDefault.cnf.xml.sgn	8148	7
DefaultFP0000000000-c7a6c673-7479-46b0-839e-014d3d093963.xml.sgn	1863	1
CFBHW-TR.cnf.xml	2893	1
SEP123456789012.cnf.xml	7381	1
SEP0CD996911C3D.cnf.xml.sgn
...

I try to regenerate certificate on all CUCM, it's not OK.

CUCM version : 8.5.1.15900-4

I have 1 publisher and 2 subscriber.

Can you help me please ?

Best regards.

[Terry Cheema]

Is any of your service impacted? If yes whats the impact?

To confirm you ITL file, go to the CUCM CLI and the run the below command:

show itl

Also confirm TVS services are running (From CUCM Serviceability>Control Center - Network Services - Under Security)

-Terry

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[support-reseaux-filiales]

Yes all CUCM and phones are impacted.

There are big problem on my phone, when i restart IPphone, there are :time problem, Softkey problem, URL button, ect... .

All phone are registered on my CUCM SUbscriber1, when i execture show itl, i had a message error, i correct the issue by execute the command 'set web-security' and now when i exectue show itl i have : "The ITL file was verified successfully.".

But i have 6 records :(on my subscriber01)

• TVS
• TVS
• CAPF
• TVS
• System Administrator Security Token
• TFTP

TVS service is running on all CUCM.

I already tried to restart all services and the problem persists

[Terry Cheema]

Ok - First of all if its impacting so much you shouldn't rely on the forum only, log a case with TAC immediately without any delay.

You can try regenerating Call Manager.pem certificate and restarting the TVS and TFTP service, forcing phones to download new ITL file. But having said that, I would still advise you to get help from TAC on this. SBD is one of the worst thing in CUCM to mess around.

-Terry