Jabber and Unity Connection Issue

[JustForVoice_2]

Hello,

I tried to configure Cisco Jabber for a user to access voice mail, but I got the following error:

"Cannot currently connect to servers. Contact your system Administrator"

Is there a check list that I should follow to make sure my configuration is OK?

Regards,

[Suresh Hudda]

Check UC service for voice mail has assigned to uc profile which is assigned to jabber and if u can attach jabber->file -> help -> connection status, pls do.

Suresh

[JustForVoice_2]

Yes, and I can see the IP address of Unity Connection in Jabber. 

What is the configuration that I should do in Unity Connection in order to allow users to access their voicemail from Jabber??

For the time being, I did the following:

1- Class of service: Check allow users to access voicemail using an IMAP client. and select allow IMAP users to access messages bodies.

2- I used the Web application password in Jabber.

[JustForVoice_2]

Please any one can confirm if I need to add more configuration?

[Ayodeji Okanlawon]

Please go through this document and ensure you have configured everything in detail

http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/116517-problem-jabber-00.html

[JustForVoice_2]

Thank you for sharing.

I found the problem: in unity connection I have to check: Allow users to use Unified Client to Access Voice Mail