I have a user who is unable to hear callers through his speakers using Jabber.
Information provided by customer:
"Recently I haven't been able to hear the caller although they can hear me. I've ruled that it's probably Jabber since the moment it happened it promoted a "change of audio device" although there wasn't any. I have all but 1 window audio device disabled (window settings) so the system could always defaults to the "speakers" and one microphone. I've always had this set-up before even installing jabber. Within Jabber only one setting comes up which is "speaker" and one microphone. When making calls, I can hear the sounds jabber can make such as the ringtone and the initial call dial but after the 1st dial the phone goes silent. While utilizing jabber, I can not listen to the caller regardless if it's an incoming or receiving call."
What we have tried:
- Updated the Jabber version to 14.0 than reverted to older version of the software (NO FIX)
- Changed the audio port on the computer and selecting it under jabber/window settings (NO FIX)
- Reset all settings on Jabber completely and completely uninstalling the software (NO FIX)
- Tried call forwarding which leads to the call to automatically being placed back on queue and saying missed call (NO FIX)
We appreciate any help!
