Jabber connectivity

[emanuele.perla123]

Good morning , as shown in the image below, jabber is unable to connect to phone service. However, in softphone mode it works normally. I would like to point out that the company DNS have recently been changed, and all the servers in the CUCM cluster have been updated. Anyone have any suggestions ?

Thank you

[Mohammadreza Hadi]

Check out the following, have you done or not?

in CUCM, go to end user, do both >> (Line Association) + (Device Association)

then go to the bottom of page, give this user the following permissions:

Standard CCM End Users

Standard CTI Enabled

Standard CTI Allow Control of All Devices

Standard CTI Allow Control of Phones supporting Connected Xfer and conf

Standard CTI Allow Control of Phones supporting Rollover Mode

[Roger Kallberg]

You do not need to give all users this right “Standard CTI Allow Control of All Devices”. That is not a good thing to do.

[Mohammadreza Hadi]

Hi dear @Roger Kallberg 

yes, you are right..

giving "Standard CTI Allow Control of All Devices" is not proper advise,

thanks for your attention..

[emanuele.perla123]

MxHadi I tried to do it but without success

[Mohammadreza Hadi]

are you using jabber over internet (MRA-Expressway) ?
or using it in LAN (with cucm-cup) ?

what is your deskphone model ? 

and his Firmware type ? (sip or sccp) ?

[emanuele.perla123]

are you using jabber over internet (MRA-Expressway) ? NO
or using it in LAN (with cucm-cup) ?   YES

what is your deskphone model ?   cisco 8851

and his Firmware type ? (sip or sccp) ?  SIP

[Mohammadreza Hadi]

dear @emanuele.perla123 

maybe its a firewall issue, which is blocked ports needed for this matter..

can you put your windows in same subnet / vlan of your voip servers, so bypass firewall, and test directly in voip servers network, and see what's happens ?..

[Roger Kallberg]

Can the client resolve the UDS SRV record?

[emanuele.perla123]

This is display on my pc :

> set type=srv
> _cisco-uds._tcp.mydomain.it
Server: UnKnown
Address: 172.16.250.15

Risposta da un server non autorevole:
_cisco-uds._tcp..it SRV service location:
priority = 10
weight = 100
port = 8443
svr hostname = cucm-pub-.mydomain.it
_cisco-uds._tcp.mydomain.it SRV service location:
priority = 20
weight = 50
port = 8443
svr hostname = cucm-sub-.mydomain.it
_cisco-uds._tcp.mydomain.it SRV service location:
priority = 20
weight = 50
port = 8443
svr hostname = cucm-sub-.mydomain.it

cucm-pub-.mydomain.it internet address = 172.18.18.251
cucm-sub-.mydomain.it internet address = 172.19.19.251
cucm-sub-.mydomain.it internet address = 172.18.18.250
>

[Maren Mahoney]

If the phone can connect in Softphone-only mode, but not when IMP is added, then I would suspect an integration issue.

• Does the IMP configuration have both a CCMCIP and TFTP reference built?
• Does the Jabber client have a UC Service for IMP in the Service Profile
• Does the end-user have the correct Service Profile?

Maren

[emanuele.perla123]

• Does the IMP configuration have both a CCMCIP and TFTP reference built?  YES
• Does the Jabber client have a UC Service for IMP in the Service Profile   YES
• Does the end-user have the correct Service Profile?  YES